Customer Experience (CX) Designer Researcher

Some people dream about our future world. You’ll help build it.

There are plenty of jobs out there. Countless roles, positions, and careers, all competing for your time, energy, and investment. But how often are you offered a chance to reboot the entire planet?

Portfolio T is creating a venture studio for a dynamic global tech and digital company currently operating in stealth mode. Together we’ll build a pipeline and portfolio of ventures and investments that will nurture the environment; create new ways of living in community and harmony; provide pride, place, purpose to its inhabitants; and develop technologies across a broad array of sectors to empower humankind. 

To tackle this expansive mission, you’ll collaborate with a team of dreamers and doers from around the world, leveraging our proven methodology and extensive network. Depending on your expertise, you may be creating new ventures, determining promising startups to invest in, hosting events and venture competitions, or building and managing the engine that will drive our client’s vision.

If it sounds too good to be true, it’s not. If it sounds like a once-in-a-lifetime opportunity, it is. And if it sounds like something you need to be part of — keep reading.

Who We Are

Portfolio T is building a venture studio unlike any you’ve experienced before. The Venture Studio works on disruptive, sustainable solutions that touch every aspect of life — energy and water, education, health, food, nature, renewable energy, tourism, media, financial services, mobility, and more. The Studio is also helping to create the world’s first ecosystem of cognitive technologies, including unrivaled connectivity, computing capability, AI, and robotics that will enhance lives and protect our planet.

What Sets Us Apart

We work in a fast-paced, collaborative environment with a start-up vibe. We’re good at what we do and we like doing it; we’re driven by our mission and supported by a network of smart, friendly, execution-focused pros. We’re an inclusive team with an entrepreneurial mindset. If we fall, we learn — and use that knowledge to leap even further.

How We Work

We attract people who thrive in ambiguity and are always looking for new, innovative ways to tackle old problems. People who are unafraid of navigating a fast-paced environment and can make sense of incoming information quickly, while maintaining strong working relationships and continuing to drive progress forward. More than anything, we attract people who are forward-thinking and values-driven in their work, people who are consciously dedicated to improving our world with sustainable solutions.

Who We Need

• Conducting interviews, taking notes, deriving insight, and clearly presenting findings
• The identification and documentation of a real and meaningful customer pain using whiteboards, the Miro app, and written narratives.
• Utilizing Information Architecture and different methods for organizing complex and diverse types of content, and ultimately visualizing complex customer context, customer journeys in a very simple to understand manner
• Script creation, scenario development, and persona development
• Rapid production of storyboards, wireframes and prototypes that convey the context and value propositions defined by the Incubate team.
• Presentations (Keynote, Miro) that effortlessly take the viewer on the journey from customer pain to solution-testing to worthy business venture.
• High customer satisfaction upon completion of Incubates

What You Bring

• Up to 3+ years of work experience
• Degree from an accredited university or college in Design and / or User Experience, or equivalent training / work experience.
• Experience applying design thinking methods in the service of conceiving, validating, and building products.
• Clear and persuasive written and oral communication style in English, while Arabic is a big plus.
• Fluency in the following design programs: Adobe Creative Cloud, Sketch, Balsamiq, Invision, Keynote / PowerPoint / Google Slides
• Willing to be flexible and work when the work is needed, sometimes at odd hours (there are lots of peaks and valleys during an incubation)
• Previous start-up experience a plus
• A willingness to be an integral member of the team and step in where needed as a partner in customer development
• A curious mind and the ability to naturally make connections between diverse fields and industries
• The ability to work quickly and efficiently in a very fast-paced, multi-task, collaborative environment 
• A positive attitude, resilience, comfort with ambiguity, and the ability to contribute to strong team dynamics
• Comfort learning and working within the Client's Research process
• Ability to recruit customers for interviews with a focus on successfully delivering interviewees into the schedule, including willingness to approach interviewees via multiple channels, including over the phone
• Ability to work effectively with a range of different organizations and people at all levels

Portfolio T is an Equal Employment Opportunity Employer. We’re building a diverse, inclusive, empathetic community where every one of us belongs. A place — not just a workplace — that reflects the people of all races, genders, sexual orientations, national origins, backgrounds, and perspectives who share our world.

We require background and reference checks. Physical requirements include ability to communicate effectively in written and oral forms, to listen and hear and/or read on and through electronic devices for extended periods of time. 

Authorization to work remotely from within KSA required.

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