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Commercial Contracts Administrator

PortSwigger is growing fast, especially in the enterprise space - and that means more contracts, more complexity, and a bigger opportunity to get things right. We’re looking for a Contracts Administrator to help us scale by managing and streamlining our contracting processes, making it easier for customers to buy from us, and ensuring our agreements protect us without slowing us down.

This is a new role with a lot of impact. You’ll sit at the intersection of Legal, Sales, Customer Success, and Finance, and be a key enabler of our growth strategy.

What you’ll be doing

  • Managing the end-to-end lifecycle of commercial contracts; Review, redline, and coordinate the negotiation of a wide range of commercial agreements, including Master Service Agreements (MSAs), Data Processing Agreements (DPAs), Non-Disclosure Agreements (NDAs), Order Forms, and Reseller or Partner Agreements.
  • Customer interactions; Work closely with customers’ legal and procurement teams to resolve contractual issues efficiently while protecting PortSwigger’s interests. Proactively following up with customers to ensure timely resolution of negotiations.
  • Partnering with Sales and Customer Success Help shape deal structures to align with internal policies and customer requirements, striking the right balance between commercial value and legal protection.
  • Working closely with Legal Partners and Finance to review, revise, and negotiate contract terms whilst utilising playbooks and escalating key risks appropriately. Coordinate across Legal, Finance, Product, Security, and senior leadership to gather required inputs and approvals for custom terms, security exhibits, or regulatory compliance.
  • Supporting the design and roll-out of scalable processes and tooling to reduce contract turnaround time and improve visibility. Including, sales training and enablement on common contractual questions. Support the development of scalable policies, templates, clause libraries, and contract workflows as the business expands into new regions or verticals.
  • Acting as the go-to person for all things contracts - Own and refine the end-to-end contract lifecycle process, ensuring contracts are tracked, executed, and stored correctly with clear version control.
  • Triage supplier contracts - whether it is procuring new software, office leases or working with suppliers, this role can triage all things contractual and liaise with points of escalations.
  • Reporting & Analysis - track, measure and analyse room for improvements, bottlenecks or opportunities to improve how we work to get customer resolutions faster. 

What success looks like

  • Contracts are accurate, consistent, and turned around fast - with fewer bottlenecks and smoother enterprise sales.
  • Stakeholders across the business trust and rely on your judgment and input.
  • Our contracting process evolves to support our growth - especially in enterprise sales and international expansion.
  • You spot problems early, solve them proactively, and make things better as we scale.

About you

  • You’ve got a few years’ experience (3+ ideally) working in a contracts or legal operations role - ideally in a SaaS or high-growth tech business.
  • You’re comfortable reviewing and drafting commercial agreements, with a solid understanding of data protection and IP terms.
  • You’re collaborative and confident working with cross-functional teams - especially Sales and Legal.
  • You’re organised, pragmatic, and don’t get bogged down in red tape. You get things done.
  • You’re curious, open-minded, and like making processes smoother and smarter.

Bonus if you have...

  • Experience working with US-based or global enterprise customers
  • Familiarity with contract lifecycle management tools
  • Knowledge of SaaS subscription models and related terms

Why join PortSwigger?

  • We are a passionate group of people from a diverse range of backgrounds who work together to produce amazing outcomes for our customers and our colleagues. 
  • Our culture is our most important superpower, and our biggest differentiator as an organisation.
  • We give everyone the chance to drive their own professional and personal development whilst getting all the support they need from their Team Leader and Tribal Elders.

Benefits & Rewards

We firmly believe in paying people what they're worth, not just what we can get away with or what they could earn elsewhere. We pay excellent salaries above the normal market level which is always determined based on individual skills and contribution. 95% of our people report themselves as mostly or completely satisfied with their salaries and benefits. In addition to a generous base salary, we offer share options and a comprehensive benefits package.

More information can be found here: https://portswigger.net/careers/reward

Average salary estimate

$75000 / YEARLY (est.)
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$65000K
$85000K

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What You Should Know About Commercial Contracts Administrator, PortSwigger

At PortSwigger, we’re on an exciting growth journey, especially in the enterprise sector, and we're looking for a passionate Commercial Contracts Administrator to help shape our future. In this vital new role, you'll be at the heart of our contracting processes, making it easier for customers to partner with us while ensuring our agreements are solid and protective. You’ll engage with various teams including Legal, Sales, Customer Success, and Finance, fundamentally influencing our growth strategy. Your everyday tasks will involve managing the entire lifecycle of commercial contracts, include reviewing and negotiating a range of agreements like Master Service Agreements (MSAs) and Non-Disclosure Agreements (NDAs). Collaborating directly with customers' legal teams, you’ll drive negotiations toward swift resolutions, always safeguarding PortSwigger's interests. Furthermore, you’ll enhance our processes by designing scalable systems that reduce contract turnaround time. Your analytical skills will also shine as you measure and assess the efficiency of our operations. We’re looking for someone with at least three years of experience in contracts or legal operations, preferably in a SaaS or high-growth environment. If you're ready to make a significant impact in a vibrant and supportive team, then this role at PortSwigger is for you. Join us to help redefine how we manage our contracts - let’s make things smoother together!

Frequently Asked Questions (FAQs) for Commercial Contracts Administrator Role at PortSwigger
What are the responsibilities of a Commercial Contracts Administrator at PortSwigger?

As a Commercial Contracts Administrator at PortSwigger, you will manage the full lifecycle of commercial contracts including reviewing, negotiating, and coordinating various agreements. Your responsibilities will encompass interacting with customers to address contractual issues, working with Sales to craft deal structures, and partnering with Legal and Finance to ensure contracts are compliant and reflect our business needs.

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What qualifications are needed to become a Commercial Contracts Administrator at PortSwigger?

Candidates applying for the Commercial Contracts Administrator position at PortSwigger should have at least three years of experience in contract or legal operations, particularly within a SaaS or rapid growth tech environment. A strong understanding of data protection and intellectual property terms, alongside excellent organizational and collaboration skills, is essential to succeed in this role.

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How does the role of a Commercial Contracts Administrator contribute to PortSwigger's growth?

The Commercial Contracts Administrator plays a crucial role at PortSwigger by streamlining contracting processes, thus accelerating sales cycles and ensuring that agreements are thoroughly protective yet efficient. By collaborating with cross-functional teams and addressing contractual issues promptly, you’ll help facilitate smoother transactions that support our ambitious growth plans.

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What can you expect in terms of collaboration as a Commercial Contracts Administrator at PortSwigger?

At PortSwigger, the Commercial Contracts Administrator interacts closely with teams across the organization, including Sales, Legal, and Finance. The role requires a collaborative spirit, as you will be expected to engage and partner with colleagues to resolve issues, align on deal structures, and develop policies that foster both commercial value and legal compliance.

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What are the growth opportunities for a Commercial Contracts Administrator at PortSwigger?

Growth opportunities for a Commercial Contracts Administrator at PortSwigger are extensive. The role is designed to evolve, allowing you to contribute to the development of the contracting process as we enter new markets. You'll have the opportunity to lead improvements within our systems, document procedures, and develop skills that can advance your career in contract management and legal operations.

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Common Interview Questions for Commercial Contracts Administrator
How do you prioritize tasks when managing multiple contracts simultaneously?

In managing multiple contracts, I prioritize tasks by assessing deadlines and the complexity of each contract. I utilize a project management tool to track progress and ensure timely follow-ups with stakeholders. Clear communication is essential, and I frequently touch base with my team to reassess priorities based on project developments.

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Can you describe your experience with negotiating contracts?

During my tenure in contract management, I have engaged in various contract negotiations. I focus on understanding both parties' interests and aim for collaborative solutions. I find it important to prepare thoroughly by reviewing both our contractual standards and the customer's requirements, which helps me propose balanced outcomes.

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What tools or systems have you used to manage the contract lifecycle?

I have experience with contract lifecycle management tools such as DocuSign and ContractWorks. These systems help streamline workflows by automating reminders, tracking revisions, and ensuring effective document storage. I believe adopting technology simplifies the management process and enhances transparency.

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How do you ensure compliance with legal terms in contracts?

Ensuring compliance with legal terms involves a methodical review of contracts in alignment with both internal policies and external regulations. I collaborate closely with the Legal team to stay updated on law changes and incorporate those regulations into our contracts to protect the company interests efficiently.

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What strategies do you employ to resolve contractual disputes?

For resolving contractual disputes, I adopt a proactive approach. I start by reviewing the contract in detail to understand the points of contention. Then, I engage the concerned parties in a dialogue to clarify misunderstandings and seek a resolution that satisfies both sides. Maintaining good relationships helps facilitate smoother negotiations.

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Describe a time you improved a contracting process.

In my previous role, I identified bottlenecks in our contract review process that led to delays in sales. I proposed implementing standardized templates and checklists which helped streamline approvals. As a result, we significantly reduced turnaround times from weeks to days.

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What is your approach to training colleagues about contract management?

My approach to training colleagues involves developing interactive workshops combined with practical examples to help them understand the key elements of contracts. I ensure that they are familiar with common questions and potential challenges, empowering them to navigate contract conversations with confidence.

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How do you keep yourself updated on the latest legal trends relevant to contracts?

I stay updated on legal trends by subscribing to relevant newsletters, attending webinars, and participating in industry forums. I also follow legal blogs and publications that focus on contract law, which helps me keep abreast of changing regulations and best practices.

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What would you consider the most challenging aspect of being a Contracts Administrator?

One of the most challenging aspects is balancing the need for legal protections while maintaining a positive customer relationship. My strategy is to communicate transparently and focus on understanding the customer's needs while aligning them with our legal requirements. Finding common ground often leads to mutually beneficial agreements.

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Why do you want to work as a Commercial Contracts Administrator at PortSwigger?

I'm eager to work as a Commercial Contracts Administrator at PortSwigger because the company’s commitment to innovation in the tech space resonates with my professional goals. I admire the collaborative culture and believe that my skills in contract negotiation and management can significantly contribute to the company’s growth trajectory.

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PortSwigger Web Security is a global leader in application security testing (AST). Its cutting-edge software is used by over 15,000 customers in 130 countries to help them secure their web applications.

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Full-time, remote
DATE POSTED
April 16, 2025

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