Lead Product Designer

As a Lead Product Designer at Posh, you will lead the design process for our core product experiences. You'll collaborate with cross-functional teams to develop design strategies, create high-quality design solutions, and refine our existing design patterns. Your expertise will be critical in mentoring designers and fostering a culture of excellence and innovation.  While this  is a lead role, you will be very hands on, directly working with Product Team(s) in designing core features.

• Lead Design Process:  Drive the design process from concept to launch for core product features, ensuring alignment with product goals.
• Collaborate Cross-Functionally: Work closely with product managers, engineers, and other stakeholders to conduct research, understand user needs, and develop design strategies.
• Create High-Quality Designs: Deliver high-quality design solutions that are consistent with our design system and brand identity.
• Mentorship:  Provide mentorship and guidance to other designers, helping them grow their skills and advance their careers.
• User Research: Conduct user research to gain insights and validate design decisions, ensuring our products meet user needs.
• Prototype and Iterate: Design, prototype, and iterate on new interfaces and interactions, focusing on creating intuitive and delightful user experiences. We use Figma.
• Design Systems: Contribute to and help maintain our design system, ensuring consistency across all product touchpoints.
• Problem Solving: Tackle complex design challenges with a strong systems-thinking approach, balancing the big picture with attention to detail.

• Experience: 6+ years of experience in Product Design, with a strong portfolio showcasing your work on complex web and mobile applications.
• Skills: Deep expertise in UX/UI design, information architecture, and interaction design.
• Tools: Proficiency with design and prototyping tools such as Figma, Sketch, or similar.
• Communication: Excellent written and verbal communication skills, with the ability to present and articulate design decisions effectively.
• Ownership: High level of ownership and the ability to thrive in a fast-paced, ambiguous startup environment.
• Collaboration: Strong collaboration skills, with experience working closely with engineers and product managers to bring designs to life.
• Customer Focus: A customer-centric approach to design, constantly empathizing with users to deliver intuitive and valuable solutions.
• Systems Thinking: Ability to break down complex problems and create simple, scalable design solutions.

• Experience with AI and machine learning products, especially Generative AI or conversational assistants.
• Background in designing for financial services or highly technical products.
• Front-end development skills and experience working with engineers to implement designs.
• Experience with motion design, animation, or illustration.

At Posh, we’re revolutionizing the way financial institutions serve their communities.  Through innovative AI solutions, we’re making customer support more accessible, fast, and enjoyable for callers and staff-members alike.  Our AI assistants span digital (web, mobile) and voice (phone) channels, while our internal-facing solutions directly augment staff members’ ability to serve.  We believe that the most successful AI products must be a symbiotic relationship between humans and AI - both able to put their best foot forward.  The bar is low, but the ceiling is high - come build with us.