The Post-Trade Client Services & Risk Analyst assists with the on-boarding of new clients & platforms, works to engage customers on new initiatives, builds & maintains those relationships & provides day to day support. The incumbent will successfully handle, escalate operational & customer-related issues while demonstrating strong communication skills. They support operational trade and end-of-day workflows, contribute to internal projects, & document enhancement requests related to current operational processes.
Principal Accountabilities:
Demonstrate mastery of CME Clearing infrastructure and ability to solve problems across all asset classes/initiatives and most internal operational processes, particularly account set-ups and trade submission workflows
Effectively and efficiently solve client and operational issues, with assistance as necessary
Support CME Group's effort to develop innovative enhancements that improve our team and our customers' experience, including documenting firm enhancement requests, suggesting ideas to improve the customer experience and improve internal processes and generate a plan to implement the enhancement or idea
Provide excellent customer service across all asset classes and initiatives
Develop strong relationships with customers by providing clear/professional responses to client queries, assisting with customer calls and/or in-person visits, developing strong relationships with customers, providing day to day support of customer questions
Skills and Software Requirements:
Bachelors degree in Business, Finance, or related field
Must work well in a team environment
Self-motivated individual
Capability to work independently with minimal supervision
Excellent written and verbal communication skills
Proficiency in Microsoft Office preferred
Strong analytical, quantitative, and organizational skills
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As the world's leading derivatives marketplace, CME Group (www.cmegroup.com) enables clients to trade futures, options, cash and OTC markets, optimize portfolios, and analyze data – empowering market participants worldwide to efficiently manage ri...
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