Job details

Marketplace Assistant

Company Description

Postal is a sales and marketing platform that helps personalize, automate, and scale direct mail, internal and external events, branded company swag, and personalized gifts to drive better engagement with prospects, customers, partners, and employees. Postal’s expansive marketplace, flexible integrations, and comprehensive events portal help companies drive brand loyalty, increase conversions, boost overall employee happiness, and improve customer health scores. Postal, a venture-backed startup, is integrated with all major sales and marketing technology and led by a nationally recognized founding team with multiple successful $mm exits. Postal is made with love in San Luis Obispo, CA and is focused on taking care of employees, customers, and partners.

Job Description

Postal is looking for a highly motivated, creative thinker who can collaborate with cross-functional teams, build and maintain vendor relationships, manage multiple projects and help curate our growing marketplace. The ideal candidate is a creative problem-solver that will turn any challenge into an opportunity and is comfortable working with several moving pieces at once. This individual should also be adaptable to new technology, knowledgeable about consumer trends, detail and process-oriented, analytical, and driven to perfection.

This person will:

Work closely with our customers and vendors on personalized orders placed through our marketplace.
Determine costs, minimums and delivery time expectations with vendors related to the customer requests. Communicate accordingly with customers on expectations.
Assist with marketplace curation and product uploads to the marketplace.
Follow up with vendors as needed to track or change orders; updating customers accordingly.
Project manage any customer campaigns or special orders that are outside of the box.
Identify areas of opportunity and suggest solutions or process improvements.
Assist in day to day vendor management and site product and inventory management.
Assist clients on booking virtual events being the liaison between customer and vendor.
Troubleshoot issues related to marketing, Postal tools, technology/devices, enterprise systems, etc
Work with the Marketplace team to source new vendors.

Qualifications

Qualifications:

Bachelor's Degree preferred.
Excellent written and verbal communication skills.
Organized and able to project manage efficiently.
Ability to resolve customer challenges with empathy and a sense of urgency.
Strong attention to detail is a must.
Previous experience in a customer focused and/or vendor relations role is a plus.
Self motivated and able to have fun!

Additional Information

At Postal we believe in a strong work/life/spiritual balance that only comes with a strong company culture that supports its people to do their best work. We don't take ourselves too seriously, but we do have high expectations for our team and we ask that they have the same for us. We embrace people for who they are, and believe that diversity, inclusion and belonging are our greatest strengths. Perks include continuous learning opportunities, healthcare benefits, unlimited PTO, office dog of the week, team outings, volunteer opportunities, and more.

All your information will be kept confidential according to EEO guidelines.

Average salary estimate

$55000 / YEARLY (est.)

min

max

$45000K

$65000K

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What You Should Know About Marketplace Assistant, Postal.io, Inc.

If you're looking for an exciting opportunity to grow your career, Postal in San Luis Obispo, CA is on the hunt for a Marketplace Assistant! This role is all about creativity and collaboration, where you'll get to work closely with our amazing customers and vendors on personalized orders. As a part of our dynamic team, you'll manage multiple projects and keep our ever-growing marketplace in tip-top shape. Your keen eye for detail will come in handy as you determine costs and delivery expectations, ensuring smooth communication with customers. We're looking for a proactive problem-solver who thrives in a fast-paced environment and isn't afraid to turn challenges into opportunities. Your responsibilities will include not just curating our product offerings, but also project managing unique customer campaigns and managing vendor relationships. If you have a knack for identifying areas for improvement and you're willing to roll up your sleeves, this is your chance to shine. Join us at Postal, where we emphasize work-life balance, foster a supportive culture, and offer fantastic perks like unlimited PTO and team outings. Let’s grow together and make every interaction memorable!

Frequently Asked Questions (FAQs) for Marketplace Assistant Role at Postal.io, Inc.

What are the responsibilities of a Marketplace Assistant at Postal?

As a Marketplace Assistant at Postal, your main responsibilities include collaborating with customers and vendors on personalized orders, determining delivery costs and timelines, curating products for our marketplace, managing customer campaigns, and troubleshooting issues related to our marketing tools. You're also expected to maintain vendor relationships and support site product and inventory management.