Technical Support Engineer

Technical Support Engineer

About Appsmith

Appsmith is the leading open-source app building platform, helping enterprises everywhere build great apps quickly with a developer-first, low code platform. 

We are a global and fully remote organization, excited to welcome new teammates to our collaborative environment and high-performance culture.

See our GitHub repo here: https://github.com/appsmithorg/appsmith

We’ve raised $51.5 mn in funding.

Company Vision

We believe every organization should have the ability to develop high performing internal applications quickly and cost-effectively. Every enterprise needs to create custom internal applications, spending between 10% to 40% of their engineering resources on them. Yet they often take a backseat to customer-facing applications because they are challenging, expensive and slow to build. Appsmith is already enabling software engineers to transform how they build internal apps, often building them 10 times faster with Appsmith. We’re making it possible for custom software, developed for internal users, to look and work as good as the best out-of-the-box SAAS products. Internal users can finally have great UX, great customer support, and great reliability from their in-house development teams because Appsmith has made it quick and painless for developers to build, deploy and maintain custom software.

What do we value?

Above all, we value a growth mindset. As a team of learners, we read, talk to people and listen to feedback constantly. We love working with people who have strong opinions, weakly held. Self starters and ambitious people form the backbone of our team. Do you want to work on bigger projects? Are you comfortable setting large goals and then accomplishing them? We value consistency and reliability. For example, sticking to committed deadlines, showing up on time etc. We believe that predictability makes teams run a lot smoother. It’s the little things that matter. Attention to detail shows that we empathize with our users, our colleagues and anyone else that we interact with. Are you a practical optimist? Our founding team strongly believes in a better future. We believe in playing our part to make that future a reality.

What will you be doing?

The Tech Support engineer at Appsmith is a customer facing role, critical to the company’s success. Our ability to provide customers with outstanding support is what sets us apart from the competition and in this role you will be the face and driver of the support our customers love . 

This is an exciting role that will require you to provide support for a wide variety of issues, from software development questions to dev-ops challenges. Some types of activities that arise:

• Debug a database connection

• Write examples of JavaScript code to help a customer for a particular use case

• Help with deployment questions regarding Kubernetes, Docker, AWS, and other infrastructure

As part of this team you will work together joining hands with engineers for diagnosing, troubleshooting, and solving customer issues.

We believe that every customer query is valuable and quick product support for all customer inquiries that we receive via any channel including chat, email, or social media forums is vital.

Must have skills

• 5+ yrs of experience interfacing with customers and assisting them with support requests for a technical product

• Hands-on experience in Javascript (JS)

• DevOps experience with containers (Docker/K8S) and cloud infrastructure (AWS, GCP, Azure)

• Previously supported NoSQL or SQL database

• Ability in creating and improving technical documentation to help users help themselves

• Having a great urge to learn new technologies

Nice to have skills

• Experience working in TypeScript

• Also, it will be great if you have experience in setting up and/or using Appsmith or other low code products (professionally or personally)

• Open-source contributions to any project is a bonus

Remote working: We are a fully distributed and remote team. We value your time and ability to live where you need to be.

Diversity and Inclusion: Appsmith is dedicated to maintaining a diverse team and an inclusive work environment because our success depends on it. We welcome all people to apply for roles with Appsmith, especially women and other disadvantaged populations, and we appreciate non-traditional career paths.

What is the recruitment process?

We want to ensure you succeed in your role within our team and as a small team, it’s imperative that we get to know each other before taking the leap.. Typically you will have 4-5 conversations (video conference) during the process which takes between 4 - 10 business days depending on schedules. Steps may include:

• Introductory call: A phone call that gives us a chance to introduce our company, product to you as well as get to know you. If you find our product vision interesting and exciting for you to work on, we will move to the next steps. Hiring Manager conversation: A behavioral interview to understand where you are in your career, what you’re seeking in your next role and how you hope to grow professionally in the near-to medium term.

• Product Familiarization: Take Appsmith for a spin. Spend up to an hour and get a basic feel. 

• Check in: Now that you have had a little bit of time to think about things and try out the product, are you ready to move ahead? If so, then we have a small technical assignment.

• Technical Assignment - Take home assignments to build so solve 4 small problems that are typical of our customers. This is expected to take 2-3 hours at the most.

• Technical Interview - Hiring manager reviews the assignment and conducts a technical interview

• Culture Add conversation: Connect with a founder or meetings with our team members to ensure that we are mutually.

• Extending an offer: If all goes well, we will extend an offer that includes financial benefits, equity stock grants, and your start date.

Benefits:

• A competitive salary

• Budget to set up your home office

• Self-education budget for books, courses, and conferences

• Flexible holiday schedule