Renewals Representative

Who Are We?

Postman is the world’s leading collaboration platform for API development. The Postman API Platform’s features simplify each step of the API lifecycle so that individuals and enterprises can create better APIs—faster. More than 30 million developers and 500,000 organizations worldwide use Postman today. Together, we are building the API-first world.

Our customers are doing more and more astounding things with the Postman product every day, and as a result, we are growing rapidly. We highly recommend reading The "API-First World" graphic novel to understand the bigger picture and our vision at Postman. 

The Opportunity

Our renewal team takes pride in their role delivering value to our customers on a daily basis, understanding their buying process & adapting ours as we continue to grow. The Renewal Specialist role at Postman gives you the opportunity to have a huge impact in a customer focused company and doing satisfying work. Come join us!

This is a hybrid role based in either Boston or the San Francisco Bay Area. 

What You’ll Do

• Execute all phases of subscription renewal lifecycle, including notifying customers of renewal, generating quotes, and closing renewal opportunities
• Achieve revenue and retention targets on a quarterly and annual basis
• Manage renewals pipeline with forecast accuracy
• Analyze customer renewal data to determine retention and uplift strategy
• Partner with Sales and Customer Success in potential upsell/upgrade opportunities
• Monitor at-risk renewals/lost renewals and develop a plan of action with Sale and Customer Success to win back customers
• Maintain accurate and timely information in Postman’s CRM
• Develop & maintain an expert level of Postman products and plans

About You

• Minimum 5 years experience in renewals with a rapid-growth SaaS company, value-added resellers, and software distributors
• Superior communication skills (verbal and written), both internal and external to the organization
• Proven ability to sell and a detailed understanding of the renewal lifecycle
• High confidence in managing customer quotes, contracts, and terms
• Ability to identify and implement best practice processes and procedures around renewals
• Ability to use data to understand customer adoption and risk
• Experience with SaaS subscription revenue model and sales processes at a product led growth company
• Ability to multitask, prioritize, and manage time effectively
• Extensive experience working with both direct procurement & partner reseller teams to support buying process

What Else? 

This is a hybrid role based in either Boston or the San Francisco Bay Area. and the reasonably estimated salary for this role ranges from $100,000 - $130,000, plus a competitive equity package. Actual compensation is based on the candidate's skills, qualifications, and experience. In addition to our pay-on-performance philosophy, we offer a comprehensive set of benefits, including full medical coverage, flexible PTO, wellness reimbursement, potential spot awards, and a monthly lunch stipend. Salaries will vary outside of San Francisco and the U.S.

Our Values

At Postman, we create with the same curiosity that we see in our users. We value transparency and honest communication about not only successes, but also failures. In our work, we focus on specific goals that add up to a larger vision. Our inclusive work culture ensures that everyone is valued equally as important pieces of our final product. We are dedicated to delivering the best products we can. And we want you to be part of it all.

Equal Opportunity

Postman is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Postman does not accept unsolicited headhunter and agency resumes. Postman will not pay fees to any third-party agency or company that does not have a signed agreement with Postman.

Postman will consider for employment qualified applicants with arrest and conviction records where directed under applicable law, such as pursuant to the San Francisco Fair Chance Ordinance.