Senior UX Designer, Observability

Who Are We?

Postman is the world’s leading API platform, used by more than 30 million developers and 500,000 organizations, including 98% of the Fortune 500. Postman is helping developers and professionals across the globe build the API-first world by simplifying each step of the API lifecycle and streamlining collaboration—enabling users to create better APIs, faster. 

We recommend reading The "API-First World" graphic novel to understand the bigger picture and our vision at Postman.

The Opportunity:

With Postman Live Insights, our vision is to help guide a developer with little previous experience—in both the system being monitored and the Postman API Platform—to productively find and fix issues. Our goal is to be able to help any developer locate API endpoints causing potential issues within 15 minutes of signing up for an account. This will empower even a new developer to find and fix issues in their first days on the job, as easily as they can call an API today.

We’ve been working towards the early access launch of Live Insights. Today, the alpha launch focuses on the Insights Agent, which passively watches your API traffic to automatically populate a Postman collection with API endpoints. Within just 15 minutes of installing the Insights Agent in staging or production, you’ll start seeing endpoints show up in your collection, along with dashboards of endpoint performance. Live Insights aims to be the fastest, easiest way for developers to see what endpoints they have, what’s slow, and what’s throwing errors.

We’re currently working with our early users to figure out how to surface this information in the most helpful ways.

You’ll be working with a Bay Area-based leadership team and a distributed engineering team built out of the Akita acquisition.

What You’ll Do:

• Develop and execute research plans for two kinds of research: 0-to-1 research to understand the state of the world without our product, and user testing to understand where to improve our product. Drive alignment across the team on user needs and UX goals.
• Strong UX skills. Is obsessed with understanding user needs in a disciplined way in order to drive collaboration and alignment on user flows. Is able to translate these requirements into simple, intuitive user experiences.
• Scrappy. Gets excited about figuring out the minimal way to build the next feature.
• Good product sense. Deeply understands their user is able to work closely with the product lead and engineers to come up with well-scoped designs that hit user goals.
• Moves fast. We’re going to be prototyping and iterating with our alpha users weekly. We’re looking for someone who is excited about this cadence.
• Excellent communication skills. We’re a remote-first team and they’re going to be the only designer and the design advocate for the team. Good communication is key.
• Good sense of engineering tradeoffs involved in different design decisions.
• Collaborate closely with product and engineering to design a completely new kind of product, based on the innovative technology we’ve built. Run meetings, lead jam sessions, and create artifacts to drive collaboration and alignment across the entire team around design goals.
• Iterate with alpha users on a weekly basis to continually improve the product.
• Based in the Bay Area.

About You:

• 5+ years of UX-focused design experience. Experience with user research required. Ability to design UIs required.
• Track record of delivery. Impressive portfolio of past projects launched.
• Experience driving design process for a 0-to-1 process. Experience making research plans, setting design roadmaps, leading collaboration on design requirements, and driving alignment on design goals.
• Experience doing information architecture work involving data-heavy frontends (graphs; charts; email clients) that require performance work. Doesn’t need to be in developer tools; finance apps are another good example.

Nice-to-have:

• Experience working on developer tools.

We’re moving fast, so we’re looking for someone based in the Bay Area who can come into the San Francisco office at least once a week.

Our Values

At Postman, we create with the same curiosity that we see in our users. We value transparency & honest communication about not only successes, but also failures. In our work, we focus on specific goals that add up to a larger vision. Our inclusive work culture ensures that everyone is valued equally as important pieces of our final product. We are dedicated to delivering the best products we can.

What Else?

This role is based in the greater San Francisco Bay area, and the reasonably estimated salary for this role ranges from $170,958 - $221,240, plus a competitive equity package. Actual compensation is based on the candidate's skills, qualifications, and experience. In addition to our pay-on-performance philosophy, we offer a comprehensive set of benefits, including full medical coverage, flexible PTO, wellness reimbursement, and a monthly lunch stipend. Salaries will vary outside of the listed metropolitan areas & the U.S.

Equal Opportunity

Postman is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Postman does not accept unsolicited headhunter and agency resumes. Postman will not pay fees to any third-party agency or company that does not have a signed agreement with Postman.