Customer Advocate

Winners Work Here!Premier Truck Group is proud of the diversity that comprises our winning team. We see the equality and inclusiveness amongst our team members as our ultimate tool in moving our organization and industry forward.Who is Premier Truck Group?Premier Truck Group is headquartered in Dallas, Texas, with over 40 locations throughout the US and Canada, making it the largest Freightliner dealer group in North America. We offer a premium selection of new Freightliner and Western Star commercial vehicles, a large selection of previously owned commercial trucks, and a full suite of parts, maintenance, and repair services. When you build your career here, you make a commitment to being the very best in the business. We are the pre-eminent group of Freightliner truck dealerships in the nation with serious plans for the future and we want you to be a part of it.Why Join Our Winning Team?When you join our team, you’re rewarded with the opportunity to work for an organization that provides opportunities for career growth and advancement, tailored to individual performance, experience and interests, along with a fully comprehensive benefits package including:Employee DiscountsMedical, Dental, and Vision InsuranceLife InsuranceEmployee Assistant ProgramsPaid Holidays and Paid Time Off401k Plan with Employer MatchTrainingWork-Life BalanceHere are some quick insights into this opportunity. We would love to discuss it with you in more detail!Customer Advocate Responsibilities:Provide breakdowns assistance - collaborate with other dealers on behalf of customers to quickly move truck through repair and ensure communication of status is in place via Service TrackerSingle point liaison for the dealer and DTNA (Daimler Truck North America) aftermarket experience, navigating the processes, tools, and people needed to support the customer and quickly resolve needsUnderstand and maximize value of DTNA's portfolio of digital solutions available to navigate and solve customer needsCoach and educate customers on the digital tools and features available to themProvide clear, consistent communication, leveraging communication tools such as Service TrackerUtilize Detroit Connect product/tools to provide an enhanced service experienceGuide customer through truck walk around and provide familiarization of truck features and optionsBe able to support the sales process by providing knowledge on the value of the technology and tools associated with the truck and dealershipIdentify and procure necessary parts within the networkVocational and Body Builder support - body interfacing with chassis, parameters - engine, body, and Smartplex (Chec tool) - if applicableParticipate in co-creation events with OEM to improve customer experienceCustomer Advocate Requirements:Education:High School Diploma/GED or greaterExperience:Customer support experience or experience as a client service representativeHave a strong understanding of dealership business unit operations and customer base business modelsHave a strong technical knowledge of vehicle - prior technician knowledgeIND-SALESReady to Join?Apply now to learn more about what Premier Truck Group has to offer!Premier Truck Group is an equal opportunity employer.Original job Customer Advocate posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.