Product Solution Specialist

PG Forsta is the leading experience measurement, data analytics, and insights provider for complex industries—a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare –perhaps the most complex of all industries. Today we serve clients around the globe in every industry to help them improve the Human Experiences at the heart of their business. We serve our clients through an unparalleled offering that combines technology, data, and expertise to enable them to pinpoint and prioritize opportunities, accelerate improvement efforts and build lifetime loyalty among their customers and employees.

Like all great companies, our success is a function of our people and our culture. Our employees have world-class talent, a collaborative work ethic, and a passion for the work that have earned us trusted advisor status among the world’s most recognized brands. As a member of the team, you will help us create value for our clients, you will make us better through your contribution to the work and your voice in the process. Ours is a path of learning and continuous improvement; team efforts chart the course for corporate success.

Mission
We empower organizations to deliver the best experiences. With industry expertise and technology, we turn data into insights that drive innovation and action. 

We partner clients to gather the voice of consumers and the workforce to gain insights that address unmet needs.  Through the use of integrated data, advanced analytics and strategic advisory services, we are helping clients transform their organizations to deliver high quality services and lifetime loyalty. 

Values

• Energize the customer relationship: Our clients are our partners. We make their goals our own, working side by side to turn challenges into solutions. 
• Success starts with me: Personal ownership fuels collective success. We each play our part and empower our teammates to do the same. 
• Commit to learning: Every win is a springboard. Every hurdle is a lesson. We use each experience as an opportunity to grow. 
• Dare to innovate: We challenge the status quo with creativity and innovation as our true north. 
• Better together: We check our egos at the door. We work together, so we win together. 

The Product Solution Specialist ( Internal Title - HX (Human Experience) Solution Developer ) will be responsible for designing, building, and maintaining intuitive and impactful dashboards and data views that provide actionable insights into the user experience. You will collaborate with cross-functional teams, including product managers, data scientists, and UX designers, to translate complex data into clear, visually compelling narratives.

Duties and Responsibilities

• Build and configure world class reporting dashboards and visualizations on PG Forsta’s Human Experience (HX) platform
• Integrating data from multiple sources to create a cohesive view of the customer journey
• Use data visualization and graphic design to tell a story
• As a member of the Product team, work in collaboration with Product Managers, Delivery and SMEs to understand user needs and develop reporting views that solve problems and give a full understanding of the data
• Creating and maintaining comprehensive documentation for dashboards, including data sources, calculations, and key metrics.
• Continuously iterating on dashboards based on feedback and evolving business needs
• Conducting thorough quality assurance (QA) checks on all builds to ensure data accuracy, consistency, and optimal functionality.
• Providing training and guidance to internal teams on using and interpreting dashboards.
• Work with the Sales team on development of technical presentations, and Product Marketing to ensure representation of best-practice dashboards in marketing materials.
• Member of the Product team reporting to Director or VP, Product.

          Candidates in Chicago /South Bend / Boston can apply.

Qualifications 

• 3-5 years previous work experience in a similar role
• Working knowledge with Jscript /JavaScript, HTML, CSS, Confirmit platforms and/or other comparable product experience
• Experience in developing dashboards and data visualizations using tools like Tableau, Power BI, Looker, or similar platforms.
• Ability to work as part of a multifunctional team.
• Strong understanding of data visualization principles and best practices, with the ability to translate complex data into clear and actionable insights
• Familiarity with UX principles and a passion for improving human experiences through data-driven insights.

Preferred but not required:

• Knowledge or experience with hospitals/healthcare, employee experience, payer or health plan, or overall consumer experience
• Experience in working with data manipulation and process with different data formats (e.g. SPSS, CSV, Triple S, etc.)
• Proficiency in working with large datasets and data sources, including experience with SQL, relational databases, and data extraction.
• Experience with data manipulation and transformation using tools like Excel, Python, or R.

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Press Ganey we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Press Ganey Associates LLC is an Equal Employment Opportunity/Affirmative Action employer and well committed to a diverse workforce. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, and basis of disability or any other federal, state or local protected class. 

The expected base salary for this position ranges from $66,000 to $87000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. In addition to base salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus or commission tied to achieved results.  

All your information will be kept confidential according to EEO guidelines.

Our privacy policy can be found here: https://www.pressganey.com/legal-privacy/