Outbound - Patient Contact Center Rep

Patient Enrollment Representative (Remote - in Fairfax County)$18-20, M-F, 1030am-630pmThis is a metric driven position that requires making 100 calls per dayJob OverviewAs a Patient Enrollment Representative, you are a great communicator who is energized, empathetic, and ready to serve at the front line of helping seniors and their caregivers. In this role, you'll interact by phone with prospective patients who are interested in learning more about our Service and how to enroll. You will be responsible for clearly communicating the value of our service to patients who may ask general questions, request specific information, or need assistance with issues.This role requires strong communication and listening skills that demonstrate compassion and empathy. This is a chance to join a highly motivated team that makes a difference in the lives of people every day. This position is a remote work arrangement.Primary ResponsibilitiesMake an average of 100 calls a day (outbound/inbound) to prospective patients using call center technology to educate, inform, and answer their questions about the services, enroll patients in the services, and schedule an onboarding call with a pharmacy technicianDescribe our Service in a way that is both compelling and easily understood using an approved scriptAssist prospective members during the enrollment process to understand the commitment and steps to becoming a Mosaic patientPresent a positive, professional and enthusiastic approach while on callsMeet goals set by the department (ex: outbound dials, average appointments scheduled per day, schedule adherence, quality targets etc.)Escalate patient complaints or concerns to the appropriate supervisorTrack patient data in our technology, observing all patient confidentiality laws and guidelinesAccept inbound calls, field caller questions and complete call accordinglyMake follow-up calls to patients who need to be rescheduled, confirm appointments, etc.Regularly practice discretion and empathy while working with patients' sensitive/confidential informationUtilize Mosaic's technology to document conversations and schedule patients' enrollment callUse excellent written, verbal, listening, and interpersonal communication skills to convey correct information, manage difficult conversations, and represent our standards of conduct to internal and external partiesCompose and execute on digital messaging to patients to support the enrollment and onboarding process to ensure completionFollow all required scripting, process, and proceduresWork closely with Prescribers' offices to review status of their patients and support their onboardingBenefits4 weeks PTO401(k) with employer matchingHealth, dental, vision insuranceHealth savings account (HSA)Life insuranceCompensation / Pay Rate (Up to): $18.00 - $19.00 Per HourOriginal job Outbound - Patient Contact Center Rep posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.