Job details

Support Engineer

You in The Role and on The Team: In this role, you are a highly motivated Support Engineer that will help drive customer success and satisfaction by assisting our customers with their robot implementation! As a support engineer you will play a critical role in driving exceptional customer experience with our robotics solutions by guiding and mentoring our customers; documenting and reporting of technical issues, creating of knowledge base articles and/or standard responses, and ensure customers realize exceptional value from their investment in Prime Robotics services.A Day in the Life at Prime Robotics• Prioritize customer needs and responses on items with the greatest customer impact first• Provide hands-on functional and software support for our customers across North America• Develop exceptional internal and customer relationships based on trust and shared success• Report potential defects with our software using technical data and customer logs• Possible travel to customer locations to offer onsite support during times of implementation, upgrades, etc.Key success factors• You LOVE technology and helping people use it better!• You have a passion for service and a deep curiosity about how things work end to end!• Previous experience providing functional and software support including robust troubleshooting skills.• Database skills including writing queries and updates using SQL.• Linux experience with SSH and scripting.• Strong customer service skills including providing remote service.• Ability to inspire confidence in dealings with others.• Proactive and self-motivated with the ability to work independently and adapt to changing situations.• Strong problem-solving skills and the ability to think analytically in fast-paced operational environments.• Excellent communication skills to effectively interact with customers and internal teams• Exhibit an exceptional work ethic, adapting swiftly to evolving challenges.• Excited by the challenge of driving outcomes• B.S. in computer science, information systems or 5 years software support experienceThe Location: 1597 Cole Blvd, Lakewood, CO (MUST BE LOCAL)The Salary: $65,000- $75,000We do not sponsor Visas or provide relocation.The People: We consider our people at Prime Robotics to be the strength of our company. Prime Robotics is a great place to learn and work, and we look forward to your contributions in fueling our growth and optimizing our client’s automation needs.The Company:Prime Robotics is a leading global automation company serving the Logistics, Manufacturing and E-Commerce industries. We develop cutting-edge solutions that are innovative, productive, and scalable. Our mission is to accelerate supply chain logistics via best -in-class robotic solutions. We are in a startup mode, which means we are looking for someone with an entrepreneurial spirit who can tackle obstacles and not allow roadblocks, large or small to get in the way or slow down our processes. Is that you?We take care of our team and provide great benefits:• Medical, dental, and insurance coverage to support your well-being.• Vacation and sick leave for maintaining a healthy work-life balance.• Valuable hands-on experience and opportunities for skills growth in cutting-edge robotics technology.• A culture of innovation, providing an environment ripe for personal and professional development.Prime Robotics is proud to be an EEOE, M/F/D/V, and we are committed to diversity both in practice and spirit at the corporate level.Prime Robotics participates in E-Verify. E-Verify is an Internet-based system that compares information from an employee's Form I-9, Employment Eligibility Verification, to data from U.S. Department of Homeland Security and Social Security Administration records to confirm employment eligibility.

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$80K

$105K

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What You Should Know About Support Engineer, Prime Robotics

Are you ready to take on a challenging and rewarding role as a Support Engineer at Prime Robotics in beautiful Lakewood, CO? In this position, you're not just providing customer support; you're driving customer success and ensuring they fully realize the value of our innovative robotics solutions! If you have a love for technology and a knack for helping others, this could be the perfect job for you. Your day-to-day will involve prioritizing customer needs, providing hands-on and remote support, and developing strong relationships built on trust and collaboration. You'll spend your time investigating technical issues, creating helpful knowledge base articles, and delivering invaluable onsite assistance during implementations and upgrades. At Prime Robotics, we value curiosity and a passion for service, so if you come with experience in software support, database skills, and a capability to inspire confidence in others, we want to hear from you! As part of our dynamic team, you will enjoy a competitive salary, great benefits, and the opportunity to work in an environment that encourages personal and professional growth. Join us at Prime Robotics, where we are revolutionizing the automation industry and helping businesses optimize their operations with cutting-edge solutions!

Frequently Asked Questions (FAQs) for Support Engineer Role at Prime Robotics

What are the responsibilities of a Support Engineer at Prime Robotics?

As a Support Engineer at Prime Robotics, your primary responsibilities include providing functional and software support to our customers across North America, troubleshooting technical issues, developing knowledge base articles, and potentially traveling to customer locations for onsite assistance. You'll prioritize customer needs and build strong relationships based on trust to ensure exceptional service.