Store Manager

Princess Polly is the global fashion brand at the forefront of trend-driven, lower impact and accessible apparel. Established as an online force in the Australian retail scene in 2010, Princess Polly quickly became the clothing brand found in every influencer haul, viral TikTok, Instagram OOTD and celeb street looks. Now, one of the fastest-growing online women's fashion brands in the USA, Princess Polly has been delivering the best online shopping experience to customers worldwide for over 10 years. 

As a part of A.K.A Brands; we are a global player with offices located in Los Angeles and Australia’s Gold Coast. With big plans ahead, we're always on the hunt for new talent to join our global team. 

We are growing our team based at our Valley Fair Retail Store and are looking for talented individuals to join the Princess Polly team.

Think you can help us in our journey of becoming the best four wall shopping destination like...ever? If you're a motivated team player that's obsessed with all-things fashion and pop culture, we'd love to hear from you. 

POSITION SUMMARY:

As one of the leading online fashion brands, Princess Polly Retail Stores is nothing short of exhilarating! We create world-class in store customer experiences, build brand loyalty, host influencer events, and drive sales through client relationships. We are looking for a Store Manager to lead a passionate, skilled and innovative team that is obsessed with making an outstanding impression on every person who walks through the door.

Our Store Manager is an inspiring and nimble leader who is passionate about creating memorable customer and team experiences. They produce outstanding business results and inspire a team of high performers. As a Store Manager, make sure your store runs smoothly every day, from peak seasons to adapting operations as a new store in our fleet. You’ll work closely with our Senior Vice President of Retail and retail support teams across the business.

The best Store Manager is equal parts methodical and entrepreneurial. They’re proactive planners who care about the details, but can see the big picture. And they’re natural leaders with a knack for bringing out the best in others.

IF YOU ARE INTERESTED, THIS IS WHAT SUCCESS LOOKS LIKE AS OUR STORE MANAGER:

-Recruiting, training, supervising, appraising and inspiring staff

-Managing budgets and maintaining statistical and financial records/reporting

-Effectively managing customer queries and complaints

-Overseeing product sell through

-Maximizing profitability and setting/meeting sales targets

-Ensuring compliance with health and safety legislation

-Preparing promotional materials and displays

-Partnering with other leaders to facilitate thoughtful and equitable onboarding for all new hires to drive a strong brand, customer and store connection

-Completing performance reviews, coaching documentation, and corrective action notices as necessary to document performance and conduct

-Leading and collaborating on special projects (i.e. system optimizations, new process rollouts, new employee experiences, new store initiatives) in support of the customer experience department and broader Princess Polly business.

-Driving a meaningful connection to the community by networking with local businesses and organizations to identify potential opportunities for community engagement and store events

COMMERCIAL AND EDUCATION REQUIREMENTS

-3+ years of leading a team of 5+ team members

-Experience developing SOPs, Policy & Procedures, building teams

-Ability to be adaptable and flexible

-Excellent problem-solving and troubleshooting skills 

-Motivated self-starter and self-sufficient

-Shopify POS experience or familiarity of Shopify preferred

-Microsoft Office experience preferred

-Ability to coach on and execute visual merchandising

-ADP experience or similar HRIS software and system experience is a plus

SALARY BANDING: 60K-115K