C.H. Robinson is seeking a talented Principal Collections Representative who excels in working autonomously to join our dynamic team. In this role, you will have the opportunity to collaborate with high-volume customers and offices, utilizing your expertise to provide exceptional customer service and act as a valuable resource for team members. Your keen eye for identifying key issues and patterns from complex and conflicting data will enable you to generate innovative solutions. As a Principal Collections Representative, you will set an example for others, showcasing your dedication to outstanding customer service.

Location: Embrace the Future of Work: Unlock Hybrid Opportunities in Eden Prairie, MN or Anywhere Remotely!

The deadline for internal applications is June 23rd, 2023.

Responsibilities:

• Serve as a collections expert, recommending solutions to unexpected situations
• Utilize advanced skills and expertise to recover aging invoices and accelerate cash flow
• Gather and analyze data to solve complex problems with little or no precedent
• Coordinate with stakeholders to improve efficiencies and achieve targeted results
• Contribute ideas for process improvement based on organizational objectives
• Develop professional relationships, maintain open communication, and provide timely service to internal and external customers
• Continually develop skills and knowledge of collections process and business acumen
• Serve as a mentor to team members as they develop their collections experience

Required Qualifications:

• High School Diploma or GED
• Minimum 6 years of collections, cash applications, credit, accounts payable, or customer service experience
• Advanced proficiency in Microsoft Office Suite, particularly Excel

Preferred Qualifications:

• Associate or bachelor's degree from an accredited college or university
• Effective and flexible communication skills
• Extensive customer service experience and interpersonal skills
• Demonstrated critical thinking skills and ability to make sound, timely decisions
• Ability to prioritize work in a fast-paced environment
• Initiative and persistence in approaching work
• Value for a diverse and inclusive work environment

Questioning if you meet the mark? Studies have shown that women and people of color may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building a diverse and inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!

Equal Opportunity and Affirmative Action Employer

C.H. Robinson is proud to be an Equal Opportunity and Affirmative Action employer. We believe in equality for all and celebrate the diversity of our employees, customers and communities. We believe this increases creativity and innovation, drives business growth and enables engaged and thriving teams. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.

Affirmative Action Employer/EOE/M/F/Disabled/Veteran

Benefits

Your Health, Wealth and Self

Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:

• Two medical plans (including a High Deductible Health Plan)

• Prescription drug coverage

• Enhanced Fertility benefits

• Flexible Spending Accounts

• Health Savings Account (including employer contribution)

• Dental and Vision

• Basic and Supplemental Life Insurance

• Short-Term and Long-Term Disability

• Paid and floating holidays

• Paid time off (PTO)

• Paid parental leave

• Paid time off to volunteer in your community

• Charitable Giving Match Program

• 401(k) with 6% company matching

• Employee Stock Purchase Plan

• Plus a broad range of career development, networking, and team-building opportunities

Dig in to our full list of benefits on OUR CULTURE page.

Why Do You Belong at C.H. Robinson?

Standing out among the world’s largest logistics platforms, C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. For 100+ years, our global suite of services has innovated trade to seamlessly deliver the products and goods that drive the world’s economy. With 20 million shipments annually for 100,000 customers, and millions of dollars contributed to support causes that matter to us, our people and technology literally move the world.

As a FORTUNE 200 company, FORTUNE has also named C.H. Robinson one of the World’s Most Admired Companies 2022. Headquartered in Eden Prairie, Minnesota, we are proud to be recognized as one of LinkedIn’s Top Companies in Minneapolis-St. Paul 2021. And we’re not stopping there… Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world.