Job details

Principal Product Manager - Social

Why Work at Reputation?

Why work at Reputation?
Reputation reached over $100m in Annual Recurring Revenue (ARR) in 2022 and continues to grow worldwide.
We've raised over $200 million in funding from A-list venture capital firms such as Bessemer Venture Partner and Kleiner Perkins, including $150 million in equity financing from Marlin Equity Partners in January 2022.
Reputation is trusted by more than 250 partners, including Google, Facebook, Salesforce, J.D. Power, Amazon and Web.com.
Our industry leading platform has been recognized by Forrester and Gartner as a vendor of choice in Voice of the Customer, Customer Feedback Management, and Social Suites research reports.
The platform is used by 10+ major automotive OEMs and 16,000 auto dealerships, more than 250 healthcare systems, and over 100 leading property management firms.
Our executive management team is committed to building a performance-based culture where excellence is rewarded and careers are developed.
Who thrives at Reputation? Managers who embody a player-coach mentality. Employees who value teamwork and cross-functional collaboration. People who emphasize perseverance and hustle over quick wins and luck.
Our Mission: We exist to forge relationships between companies and communities.

Job Summary
Reputation is seeking an experienced Principal Product Manager who will own and drive the vision, product roadmap and evolution of core Reputation Management platform capabilities related to Social Media.

The ideal candidate will possess a unique blend of business and technical savviness, a strong strategic vision, and the leadership skills and drive to make that vision a reality. This role requires a candidate with the ability for “in-depth” conceptual thinking and enjoys working with data scientists, engineers, and cross-functional teams to ensure design and implementation is aligned with product vision.

Reputation is a global leader in Experience Management (XM) delivering innovative, customer-driven solutions to household brands across automotive, hospitality, retail and other industries. Our SaaS-based Experience Management platform and patented Reputation Score helps marketers, operations and customer experience professionals improve their businesses by managing tens of millions of customer interactions across hundreds of thousands of customer touch points.

Responsibilities:

Drive the vision, strategy and product roadmap for our best-in-class Social Listening and Social Publishing platforms at Reputation that helps businesses meaningfully engage with their customers and communities.
Conduct market research and interact with customers to understand their needs, get product feedback, and identify additional market opportunities
Lead, manage, and mentor other Product Managers on the Social team.
Create and own the product roadmap, accountable to C-level leaders, company board of directors, and other stakeholders.
Define business requirements, and use cases based on product strategy and research through vision documents and user stories
Partner with data science, engineering, and design teams to ship new, impactful features through clear prioritization and communication.
Evangelize the product vision with effective and powerful communication.
Create and present high-quality customer-facing deliverables (roadmaps, user stories, designs).
Strike a good balance between immediate customer needs and long-term product vision.
Facilitate roadmap discussions, articulate, and present early product concepts to full launch plans to internal stakeholders, executive teams and customers.
Guide the Product Marketing team to identify target customers, develop differentiated product messages, articulate key benefits, and execute go-to-market plans
Additional duties as assigned.

Qualifications:

7+ Years of Product Management experience with at least 2 years focus on Social Media SaaS solutions.
Strong domain expertise as it relates to Social Media apps and how businesses and their customers engage with them.
Proven track record of full lifecycle of product management. This includes both product strategy and execution, from gathering customer requirements to defining clear user stories, priorities, engineering delivery and go-to-market.
Highly data driven, with a passion for problem solving and ability to make sound tradeoffs.
Highly articulate with outstanding verbal and written communication skills.
Natural-born leader, able to inspire and advocate, internally and externally, with authority.
Bachelor’s degree in technical field (Computer Science, Engineering, Physical Sciences), MS/MBA preferred (but not necessary).

When you join Reputation, you can expect:

Flexible working arrangements.
Career growth with paid training tuition opportunities.
Active Employee Resource Groups (ERGs) to engage with.
An equitable work environment.

Our employees say it best:

According to Glassdoor, 94% of our employees approve of our CEO, Joe Fuca.

Our employees highlight our:

Ample Opportunities- “There are many opportunities to learn and grow. Many open roles are replaced with internal promotions.”
Positive Culture-
"Great opportunity and exceptional culture."
“You will never have a better culture anywhere else. Period.”
Training and Tools- “All managers truly want you to succeed, and you are given great tools and training to be successful in your role.”
Balance- “Great work life balance and awesome team environment!”

Diversity Programs & Initiatives:

Our Reputation Nation spans around the world. This global perspective allows us to intentionally unlock the magic that comes from diversity of experience to contribute to our success.

At Reputation, we believe in:

Diversity: Embracing a culture that values uniqueness.
Inclusion: Inviting diverse groups to take part in company life.
Belonging: Helping each individual feel accepted for who they are.

"At Reputation, we see diversity and inclusion as the foundation for an equitable workplace. Our goal is to empower all of our employees, regardless of their background, to make an impact in their work each and every day."- Joe Fuca, CEO, Reputation

Additionally, we offer a variety of benefits and perks, such as:

Flexible PTO
Paid company holidays
4 company provided, “Recharge Days”, which are wellness days off for the entire company
Several active Employee Resource Groups (ERG’s) to help foster inclusion and community
Employee Assistance Program
Access to a wide variety of unique perks and apps: Ginger, Calm, Headspace, Carrot Fertility, Aaptiv, Omada, One Medical, SoFi
Fetch Pet Insurance
401K
Health, dental and vision insurance
Paid maternity leave
Employer paid short term and long term disability and life insurance

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Applicants only - No 3rd party agency candidates.