Printing Services Assistant Manager

Location: Eugene, OR
Categories: Administrative/Professional, Administrative/Office Support, Business Administration/Management

Department: Campus Services: Printing Services
Appointment Type and Duration: Regular, Ongoing
Salary: $58,000 - $69,000 per year, commensurate with skills and experience
Compensation Band: OS-OA06-Fiscal Year 2022-2023
FTE: 1.0

Application Review Begins

June 27, 2023, position open until filled

Special Instructions to Applicants

A complete application must include the following:

1. A cover letter summarizing your interest and how you meet or exceed the requirements of the position.
2. Current résumé.

All applications must be submitted here, https://careers.uoregon.edu/en-us/job/531864/printing-services-assistant-manager

Department Summary

Print Services provides and procures digital and offset printing and bindery services to the university community, and also oversees the print services portion of the Tech Support and Print Services unity within the EMU. Print Services also manages the university-wide fleet copier and printer programs. We aim to provide high-quality products quickly, efficiently and cost-effectively. Print Services is an auxiliary unit within the Campus Services group in the Finance and Administration portfolio. Print Services covers its own expenses and operations through sales and services.

Finance and Administration is a vibrant and varied portfolio serving all aspects of campus life. Our employees perform a wide range of functions including offering essential financial tools and support to the university’s many departments, providing key resources to employees, and keeping campus safe, clean, accessible and beautiful.

Position Summary

As part of the Printing Services management team, this position is responsible for managing the customer service and operational aspects of the department. The Printing Services Assistant Manager will provide professional department representation and provide customer service to the campus community. This position is responsible for managing and supervising 2 full time employees, including all aspects of training, mentoring, and progressive discipline. The Assistant Manager is responsible for ensuring operational department tasks are completed accurately and efficiently. The incumbent is expected to perform any functions of their direct reports as necessary. The Assistant Manager will proactively cultivate customer relationships and communicate the department capabilities to the campus community through marketing and frequent customer outreach. The Assistant Manager may be called upon to act on behalf of the Printing Services Manager in their absence and/or as delegated.

Interactions/contacts occur daily with the campus community in the course of performing work and responding to emergencies.

This position works as part of a team while frequently performing tasks independently. Incumbent will work closely with the Printing Services Manager to develop program goals and make recommendations to maintain and improve department efficiency. They may also include setting priorities, assessing customer needs and responding to those needs

The Printing Services Assistant Manager will supervise 2 full-time employees.

Work is reviewed regularly by the Printing Services Manager to ensure it is performed efficiently, safely, and meets both expectations and applicable requirements. A performance appraisal is conducted annually.

SPECIAL REQUIREMENTS/QUALIFICATIONS:

DRIVING REQUIREMENT:
It is an essential requirement of this position to qualify for and maintain UO driver's certification eligibility, which includes maintaining an Oregon driver’s license throughout employment in this position.

Minimum Requirements

• 5+ years customer service experience
• 2+ years of progressively responsible supervisory experience in a customer service setting.

Professional Competencies

• Perform duties in a way that advances and supports the mission of the department and university.
• Work effectively in a diverse team environment and create effective relationships for problem solving and positive interactions.
• Take initiative, looking for what needs to be done and doing it.
• Pay close attention to detail.
• Maintain a safe and safety-conscious workplace.
• Maintain a respectful workplace and model a positive and proactive attitude.
• Model the highest ethical standards.
• Provide superior customer service.
• Demonstrated experience in office operations including accounting, data entry, reporting, purchasing, and database applications.
• Ability to take feedback and improve business processes based on client needs.

Preferred Qualifications

• Bachelor’s degree
• 2 years of supervisory experience in a unionized setting
• Experience in operational management
• Experience in a university or college setting
• Experience in printing operations.
• Experience with software applications used for customer service and/or order fulfillment (such as helpdesk software, online sales ordering system, client relationship management (CRM) program, or a management information system (MIS).
• Experience in a deadline driven production environment

FLSA Exempt: Yes

Job Type: Full-time

Pay: $58,000.00 - $69,000.00 per year

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: In person