Assessment Coordinator

ProcessUnity is a leading provider of cloud-based risk and compliance management solutions. We specialize in helping organizations manage third-party risk, cybersecurity risk, and enterprise risk through our comprehensive and user-friendly platform. By streamlining risk assessment and mitigation processes, we enable businesses to enhance their risk management strategies to ensure regulatory compliance.

Assessment Coordinators (AC) are the backbone of the ProcessUnity Operations department. As an AC, you will be at the front lines of all interactions with third-party vendors. ACs use their top-notch communication and customer service skills to keep third parties happy, informed and steadily moving through the assessment process.

• Help third parties via email, phone and other live support channels as they move through the assessment lifecycle
• Serve as a diverse subject matter expert when it comes to explaining and evangelizing our assessment processes and methodologies
• Build and maintain a vast knowledge of internal processes, resources, and third-party accounts in a consistently growing and changing environment
• Collaborate with a wide array of internal teams to keep third parties informed and moving forward
• Maintain EXTREME vigilance when it comes to data (keen eye for detail is essential)
• Troubleshoot logistical issues and maintain regular contact with Tech Support in order to keep third parties progressing on their assessments

• Experience in a professional customer service role working with multiple customers or vendors at a time
• Excellent verbal and written communication skills
• An optimistic team player who can function in a high-pressure environment
• Know how to follow an established process, but you also love to make suggestions on how that process can be enhanced and streamlined
• Savvy with sensitive information; you always err on the side of confidentiality
• An interest in risk assessment and cyber security
• Comfortable making/receiving phone calls and providing support in real time
• Possess an eagerness to continuously expand your knowledge and skills
• Ability to quickly adapt to new circumstances as they arise in a fast-paced work environment
• Bonus points if you have familiarity working with Zendesk

Salary range: $42,000 - $50,000 depending on experience