Product Manager (2 positions)

Hamilton College seeks two Product Managers to join our team for an exciting opportunity to play a critical role in leading the college through an effort to replace Hamilton’s Human Resources, Payroll and Finance systems through the implementation of Workday. Phase 1 of the project will formally begin in April of 2023 with the implementation of Workday’s Human Resources, Payroll and Finance solutions and is scheduled to conclude in the summer of 2024.

Hamilton College's Library and Information Technology Services division is committed to creating an accessible, supportive environment and an educational experience that recognizes diversity and cultural competence as integral components of academic excellence. Candidates who can contribute to that goal are encouraged to apply and to identify their strengths in this area.

These are full-time, term positions that will conclude at the end of the first phase of the project. The positions are eligible to work remotely, but will be expected to perform duties during Hamilton’s scheduled business hours of Mon-Fri 8:30-4:30 EST, and may require travel back to campus.

The Product Managers report to the Director of Project and Change Management, but work closely with functional departments, and in close partnership with Workday and Collaborative Solutions (Implementation Partner), to ensure that Workday implementation meets the functional needs of the College. The Product Managers must be both champions of Workday and advocates for the needs of functional and technical users. These positions will require technical expertise, along with the ability to build consensus while navigating compromise. The product managers will collaborate with functional department leads, as well as the IT project team, to develop training materials for end users.

One of the Product Managers will support Human Resources and Payroll, and the other position will support Finance. These are term positions, which will be focusing on Phase 1 of Hamilton’s implementation of Workday, which is scheduled to be completed by the end of July 2024. There may be an opportunity to extend the term to also support future phases of Workday implementation. The minimum starting salary is $70,000.

Responsibilities include:

• Along with our implementation partner’s project team, lead execution of Hamilton’s implementation and deployment plan for Workday, with a focus on either Human Resources and Payroll, or Finance.
• Support functional teams in the implementation and use of Workday and provide technical and analytical guidance to the team members
• Provide best practice recommendations to functional and technical teams
• Coordinate and expedite a backlog of fixes and/or enhancement requests for Workday; submit issues to the vendors’ support organizations and ensure issues are resolved
• Participate in the development of a robust Change Management plan and carry out Change Management procedures, including the development of materials and job aids, and participating in training and other Change Management efforts or events
• Support of functional teams in all aspects of testing, including developing testing scripts, analyzing, troubleshooting, and keeping up with administrative tasks related to testing log
• Support communication between functional teams and Collaborative Solutions
• Collaborate with training lead to coordinate Workday training paths for users
• Work with Project Team and Functional Work Groups to ensure full transparency of decision making, escalating issues as needed
• Provide updates to program stakeholders throughout the life of the overall Workday Program
• Provide frequent feedback on project issues, including weekly status reports
• Assist in resolving complex technical problems involving multiple application environments

• Bachelor’s degree or higher preferred
• Candidates should be experts in their field, with a substantive knowledge of at least one of the functional areas they will work alongside (Human Resources, Payroll or Finance)
• Demonstrated ability to consistently provide high-level customer support and resolve technical issues for a non-technical audience
• Clear examples of aligning technical needs with business goals
• Demonstrated ability to productively assemble, engage, collaborate with and lead cross-functional teams under rigorous deadlines
• Demonstrated problem-solving and relationship building skills in a variety of situations
• Self-motivated and able to work with minimal supervision
• Ability to develop cost/benefit analysis to aid senior-level management in decision making
• Highly effective written and oral communication skills to address a wide variety of audiences
• Fluency with Microsoft Office suite and project management software
• Strategic thinker who works proactively and can be successful through both independent and collaborative work environments
• Two or more years of related experience in project management or technical business analysis
• Two or more years of direct hands-on experience (e.g., implementer, consultant, technical lead, etc.) with Workday and/or Ellucian Colleague preferred
• Experience as a manager or team lead that demonstrates the ability to direct and delegate work
• Experience with higher education culture, policies, and systems

Please submit cover letter, resume and contact information for three professional references. In your cover letter, please share how your past and/or potential contributions to diversity, equity and inclusion will advance Hamilton College’s commitment to inclusive excellence. Consideration of candidates will begin immediately and continue until positions are filled.