Product Manager, Developer Products & Experience

We are hiring a technical product manager to drive forward our API product and developer experience at Ribbon. This role will be focused on ensuring our customer-facing API is flexible, scalable, and delightful to use. Ribbon’s API and developer ecosystem products are core differentiators for the company as Ribbon aims to power every builder across the healthcare industry with the necessary data to make high quality care decisions. You will support the scaling of the team and partner closely with cross-functional leaders at the company to define and execute against the long-term strategy for Ribbon’s developer products.

What we look for at Ribbon 

• Passion and drive to simplify healthcare by building products that increase access to care and power high-quality healthcare decisions
• Commitment to Ribbon Health company values, working on an exceptional team, and building an exceptional company
• Grit, hustle, desire, and a “get-it-done” attitude, including a strong comfort with a lean and highly collaborative environment
• Dedication to the creation of a diverse, equitable, and inclusive environment where teammates are celebrated for their unique perspectives and work together to simplify healthcare for all

What we're looking for in this role

• You have experience working with API products.
• You have a strong desire to build for the growing community of developers innovating healthcare in our country. 
• You are able to thrive in ambiguous environments. When the path forward is uncertain, you use an impact-oriented product mindset to create clarity for your team and the organization.
• You can identify priority problems to tackle and define the right product solutions that support overarching company goals.
• You are willing to do whatever it takes for your product and team to be successful. No task is too small, you want to be in the weeds, and you always put your team first.

Your day-to-day

• API products: Collaborate with Engineering to build best-in-class, enterprise quality API products for the healthcare industry.
• Developer obsession: Build a platform and community that enables customers to seamlessly use the power of Ribbon to build impactful healthcare products.  
• Organize and motivate teams: Ensure your teammates are aligned on team priorities, are sharing feedback and developing, and are unblocked in getting things done.
• Measure and analyze: Create mechanisms to track our products’ success and surface up relevant insights to drive future iteration.

How we live out our values for our teammates

Our goal is to make this the best career decision any of us have ever made. We stand by our values to make it happen.

Run Toward Hard Problems | We are motivated by the toughest challenges. We seek out hard problems that have the most impact and solve them to help those who need it most. We encourage our teammates to take ownership of outcomes that motivate them. Everyone at Ribbon has a say in our objective and key result (OKR) planning process for their teams and across teams. 

Put Your Team First | We are a family. We are all happier and healthier when we take care of each other and put each other’s needs ahead of our own. We take care of you by offering fully covered insurance premiums on health, vision, and dental, a 401K plan match, and a flexible working policy that includes progressive family leave guidelines, flexible working schedules, and unlimited vacation.

Do What You Say | We are honest with each other. We are accountable to each other. When we commit to accomplishing our goals, we make it happen. Every team member has the opportunity to own high-impact work at Ribbon.

Stay Hungry, Keep Improving | We are humble. We will make mistakes, learn from those mistakes, and be better because of those mistakes. Here, feedback is a gift and mistakes are learning opportunities. We have a thoughtful culture that focuses on giving and receiving regular positive and constructive feedback to help us support each other and make each other better. Also, speaking of “hungry” we offer plenty of snacks, food, and coffee.

Practice Habits of Excellence | We measure our success by the process it took to get there. We will always do our very best and we are proud of the outcome because of it. At Ribbon, we focus on how we get things done by documenting and sharing our learnings, We are building the systems we need to scale our company and support our work for the long-term. 

Build With Empathy | We are building the best healthcare experience for our users. When faced with a difficult decision, we do what’s best for people’s lives. This includes our team. Every Ribbon teammate shares working and lifestyle norms, and we hold each other accountable to respecting these norms so each person can balance work-life integration that works for them.

Ribbon Health is proud to be an Equal Employment Opportunity employer. We do not discriminate on any basis covered by appropriate law. All employment is decided on the basis of merit, qualifications, performance, and business need. If you need assistance or an accommodation due to a disability, you may contact us at recruiting@ribbonhealth.com.

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