Product Manager - Fixed Term Contract

We are Lick

Our Mission is to be the definitive community-powered brand that builds decorating confidence by inspiring and supporting all decorators with their projects.

Lick is a community-powered decorating movement. We are a force for change in the home decor space with a vision to transform the industry for our decorators and for the planet.

We are a business that believes in building confidence in our decorators. Seeing their bright ideas and making them happen. We do this by giving our do-er uppers access to inspiration, advice and how-to guidance from our experts and wider community. As well as making our range of (water-based, low VOC) paint, (FSC-certified) wallpaper, blinds and supplies with real people and real homes in mind.

It's why we curate a selection of paints, wallpapers and blinds which means they don’t come in all the colours but THE colours. It's why we have an expert team of colour consultants on-hand to help with any decorating question, big or small. It's why we're building a supportive community of decorators to inspire each other with their projects.

Because we know that a small change in colour can have a huge impact on the way we feel.

Our curated selection of paints, wallpapers, blinds and supplies are both easy-to-use and quick to inspire. For everyone from first-timers and grand designers. Gone are the days of too much choice, feeling like you’re doing it alone and messy, expensive sample pots. This is a fresh look for decorating.

Decorator success starts at home...our home. That is why we are also on a mission to be the definitive people-powered company. Building an environment where individuals thrive and collectively transform an entire category.

About the company

The home decor brand was founded in 2019 by Lucas London and Sam Bradley - both experienced startup entrepreneurs - targeting the $1trillon global home decor market. The business has raised over $29m since inception. OMERS Ventures lead our Series A round in June 2021 with participation from existing investors Felix Capital and contributions from entrepreneurs and PE investors including Magnus Rausing, Alex Chesterman and Kathaka, the family office of Caroline Rupert of Richemont. Our sights are set on scale, this means expanding our product offering, launching new sustainability initiatives and growing our already thriving community of home decorators across the globe.

Check out The Times coverage of our Series A investment round

Get the headlines from our record breaking £1M Decorator powered crowd funding campaign

Read what our investors think about our mission and vision as we redefine a category

Read some home decor industry press coverage

MOST IMPORTANTLY Read what our decorators have to say in our [Google](https://www.google.com/search?q=lick+home+google+reviews&oq=lick+home+google+reviews&aqs=chrome..69i57.3393j0j7&sourceid=chrome&ie=UTF-8#lrd=0x4876059e342eb6a1:0x45d144200fa861cc,1,,,) and Trust Pilot reviews

Check out Lick in action in our Rixo Decorating Diary, Daisy Lowe House Tour and Made.com Showroom Tour

Our Office

We moved into our beautiful sunny, airy office space a few days before lockdown and quickly moved to a remote-first format. We are actually really good at working together remotely! We recently took a lease on a new beautiful red brick office space in Brixton with the goal of creating a centre for collaboration, connection and fresh perspectives.

Team members will have a choice of when/if they use the office and will work with their managers to agree on times for getting together when required for the offline work that powers our creativity and relationships. For this reason we are focused on hiring candidates from in and around London at the moment, who can travel to London for work when the team needs it.

Even though we have an amazing office space that we will use as needed, we will continue to operate a remote-first approach; working to ensure information, decision making and relationship building is powered online as well as at the office.

Our space is a 2mins walk from Brixton underground station. We have fresh coffee, snacks and refreshments, an outdoor terrace area and additional breakout spaces throughout the building.

There are lots of secure spaces for you to store a bicycle/shower/change as needed.

Stay tuned for pictures of our new space, once our Colour Experts and Brand team have had a chance to make it a true home for team Lick!

Sustainability at Lick

Reducing our environmental impact is at the forefront of what we do and how we do it

Supercharging a fresh look for decorating means fixing the home decor industry’s environmental footprint. This is why we've put sustainability at the top of our agenda. We are constantly working to lower our impact on the planet and to create a better future for our kids.

We are on our way...thousands of people are using our peel and stick samples (95% less waste than sample pots) and our low VOC water-based paints (fewer harmful chemicals and a more easily biodegradable end product). Our packaging is 100% biodegradable (our biodegradable plastic bags are even water-soluble). We use sustainably farmed bamboo in all our supplies and are moving to recycled paper in all our printed materials. We are also moving our paint tin production to the UK and continuing our partnerships with 4ocean and One Tree Planted (for every tin sold, we remove 18g plastic from the ocean and for every roll of wallpaper or blind sold we plant one tree). But like a renovation project – there’s always more we can do, and we're determined to do it across everything we do.

For more information on how we work to ensure our products are created in a sustainable way and an in-dept look at our eco credentials please check out our sustainability hub on our site here.

Wellbeing at Lick

We are building a team filled with incredible human beings and it is our collective unique spirits that make Lick very special. We are cultivating an environment where we can all truly be ourselves (on the good days and the bad) and make an authentic impact. Growing and thriving as individuals and achieving something very significant together.

We want it to be easy to openly discuss how you are feeling. We want it to be easy for you to do the things you know will help you thrive. We want to empower you to own your mental health and wellbeing. We want to ensure you feel supported in doing so.

Our goal is to empower you to own your time and impact. We aim to provide you with the information and support you need to empower you to do fulfilling, impactful work and build relationships that matter.

Diversity, Inclusion and Belonging at Lick

People are at the centre of everything we do at Lick. We work hard to make sure that we are amplifying diverse voices externally within our amazing community of decorators. Equally, we are on a mission to make Lick a company where every member of our team feels they can truly be themselves and genuinely make an impact. Today we would say we are doing a good job of attracting diverse talent and proving a home to thrive in, but our ambitions are bigger than that. We are working on ways to be able to formally confirm exactly how well we are doing and how we are going to build on that. So stay tuned!

As a team, we are committed to educating ourselves and sharing important resources within the business to inform what we do and how we do it, and to always keep learning and improving. We have been lucky to have some amazing speakers on the subjects of LGBTQ+ Pride History, and Inclusive Design Processes. That is just the start.

We have pledged to donate £12,000 each year to charities chosen by our community and team, that reflect our commitment to Sustainability, Wellbeing and, Diversity, Inclusion & Belonging.

Our Culture

Just over one year old, our culture will continue to evolve like everything we do. To give you a sense of what to expect, we can confirm it's fast and are very ambitious, with high expectations. We believe a great team can do great things and we work hard to ensure you have what you need to thrive and make a real impact. We put a huge emphasis on information sharing, communication and relationships. We use data and customer insights to improve what we do and how we do it.

Having closed our Series A investment round we recently held two days of strategy and planning with the team online. Working together to ensure 100% of the team understood our mission and their role in transforming the decorator experience.

Even those of us that are not morning people show up for Charity! Here we are at 9 am to Give Racism a Red Card! We even have some parents dialling in en route from school drop off ❤️With customers and creativity at our core, we have a LOT of fun at Lick. Everyone at Lick is a colour specialist and of course, we offer all team members paint, training and supplies too. Check out these transformations for some inspiration on **our community page.*

About the Role

Our ambition at Lick is to be the definitive decorating destination - for advice & support, inspiration and products. To do so, we are growing our product function to dive into the next phases of our platform that will provide inspiration and support to decorators around the world in their journey to create their dream space.

We are looking for someone to join for a fixed term contract to cover maternity leave of one of our product owners.

To be successful in this role we are looking for someone who enjoys managing a product end-to-end, being closely involved in the continuous loop of product discovery and delivery. You will be working closely with a wide range of stakeholders, the dev team, UX design and the CTO across Licks website to continuously improve lick.com. You will join a thriving technology team and will play a critical role in building and sustaining a culture that is user centred, collaborative, impactful and that fosters innovation.

In this role you will learn how to best improve Lick’s platform value, both from a customer proposition and experience point of view.

If you are a Product Owner who truly believes in putting the customer first, want to be part of a high growth fast paced start up we’d love to hear from you.

Requirements

What you will be doing:

• Work with stakeholders to define product strategy and key goals
• Work closely with people across the company to deliver the vision for lick.com both short and long term
• Measure performance against key goals
• Continuously learn early and often from customers about their desired outcomes and seek opportunities to address these outcomes
• Work in a data informed way, leveraging both qualitative and quantitative research to assess the value of features
• Drive a ‘test and learn’ approach to develop products and features, delivering customer value incrementally whilst testing risky assumptions to understand what not to design and build
• Be responsible for the elicitation and management of requirements
• Define and refine user stories, acceptance criteria, and sign off processes
• Create compelling, inclusive digital experiences that resonate across broad audiences
• Play a key role in self-organizing agile delivery team throughout the product life cycle
• Regularly update stakeholders and teams about the performance of your projects

Experience:

• 4+ years of experience in product roles
• Direct experience in an e-commerce or high growth business (a bonus)
• Experience in roadmap planning, but also translating these into the required level of detail for people to implement
• Experience in delivering end to end projects
• The ability to drive both delivery and discovery processes
• Experience with Agile ways of working and collaborating with development teams
• Are used to working in a fast-paced environment helping to provide clarity to delivery teams when priorities change
• Experience validating design solutions, and mitigating risks through A/B, MVT testing methodologies (bonus)
• Passionate about staying on top of trends in websites, mobile, software technology and innovation

Qualities

• A curious mind that enables you to self-learn about new customer problem areas or opportunities
• A strong belief in the role and value of data, and are not afraid to test and learn, using these feedback loops to continuously improve the product
• Organised, comfortable working to deadlines to deliver the best results possible
• Active listening with being inquisitive with people across engineering, customer care, SEO, marketing and content teams
• Excellent communicator, you can clearly share ideas and insights to support them
• The ability to constructively challenge and question
• You are self-motivated and able to work under your own autonomy as well as part of a team towards company goals

Benefits

• Competitive salary.
• You’ll get the first-hand experience of being part of and growing with high growth, super early stage, fast-moving, and ambitious company.
• 26 days holiday (including your birthday off) + bank holidays, with a relaxed approach.
• Option to work remotely from anywhere in the world for 1 month each year.
• Generous allowance for Lick products.
• Private pension scheme, salary sacrifice benefits (i.e. cycle to work)
• Relaxed work from home policy / use the office when/if you like with (some set days each month which you will agree with your manager)
• A growth-focused team, you will enjoy our monthly Expert Knowledge Shares and bespoke interior design training programs.
• Contribute to building and scaling a culture where wellbeing is part of how we do things, not just a bonus.
• Lots of amazing opportunities to get to know other members of the team at our team lunches, socials and offsite and have an impact on our culture through our Wellbeing Board and Diversity Board and beyond.
• A proactive approach to creating a working environment that supports/reflects our team member's unique personal needs.
• You are hopefully reading this and thinking I can't wait to be part of the team that makes this even better as the company grows ;)

Lick is an equal opportunity employer and committed to creating an inclusive environment for all of our applicants. We do not discriminate based upon race, religion, colour, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. If you would like to request any accommodations from application through to interview, please email us at marina.gorey@lickhome.com