Product Manager, Group Solutions

We are looking for an experienced and versatile Product Manager to join our team! This role will direct product development and be responsible for setting the vision, translating ideas into strategy, and setting long-term product roadmaps. You will work across teams to prevent roadblocks, meet quality standards, project deadlines and business goals.

We strive to exceed our group customer’s expectations by offering innovative products and tools that allow them to enhance their healthcare spend, improve their healthcare experience, and improve overall health, Delta Dental needs a team that can focus on delivering these elevated expectations. This position is responsible to lead the team in understanding the group customer in all segments and to identify opportunities and implement solutions to increase engagement and increase customer persistency.

You would be great for this role if you are:

• Ambitious with the ability to influence
• A perceptive and creative leader
• Data-driven, identifying solutions that support our mission and values
• Invested in delivering great customer experiences
• Able to operate at all levels of the organization and continuously raise the bar and drive teams to deliver high quality results

At Delta Dental of Washington our vision is that all people can enjoy good oral and overall health, with no one left behind. We succeed because of a shared commitment to a set of values that guide everything we do – for our customers, for our communities, and for each other. We are Accountable. We lean in with Courage. We stay Curious. We are Inclusive. We act with Integrity.

We offer a highly competitive medical, dental and vision plans as well offering an 8% 401k match and all employees start accruing vacation and sick time from their very first day. We empower employee development through our tuition reimbursement plan, professional development plans, and employee-led communities.

The pay range for this position for Western Washington varies between $95,160.00 – $135,420.00, and for Eastern Washington varies between $76,830.00 - $109,335.00. Washington Dental Service and its affiliates, including Delta Dental of Washington and Arcora Foundation, intends to offer the selected candidate a base pay within this range, dependent on job-related, non-discriminatory factors such as experience. Base pay will also be adjusted based on the candidate's geographic location.

Essential Responsibilities include the following: Other duties may be assigned.

Understands the market

• Employ a variety of research tactics to support and develop the product/solutions strategy and roadmap
• Engage with group customers to understand employer and member needs
• Leverage and interact with the client management team to support concepts for new innovations
• Evaluate market competition regarding value added tools and products
• Apply analytic rigor to understand groups customers including but not limited to demographics, benefit utilization, customer service interactions, historical patterns/trends
• Market research should not be limited to dental benefits administration
• Explore medical dental integration opportunities
• Understand all distribution opportunities, brokers, potential medical partners

Own product/solutions strategy

• Define the business goals and strategy, creating products, services and programs, and then working across teams to implement them.
• Develop product roadmap to align customer facing business units and development teams, ensuring consistency of tactics with strategic goals
• Brings innovative products and solutions to group customers by developing product requirements and product development programs; preparing return-on-investment analyses; and establishing time schedules
• Collaborate with stakeholders and customers to set development priorities
• Inspire team to build best in class products
• Make creative recommendation to expand product base and vision
• Establish a culture of agility, speed, and learning
• Once a product is developed, leads the commercialization activities and assists in the development of product information materials for the Sales team related to product features and benefits
• Engages directly with clients to resolve product issues as needed

Deliver Value

• Identify, communicate and measure the key performance indicators for group customers related products and services
• Monitor, maintain and continually enhance products and services to ensure seamless operation and ongoing value

Be the voice of group customers internally and externally

• Establish effective relationship with key partners, including customer and business stakeholders
• Introduces and markets new products and services by developing time-integrated communication and roll-out plans
• Provides information for management by preparing short-term and long-term product/services forecasts and analyses, answering questions and requests.
• Publish, communicate, and maintain the product roadmap
• Provide transparency to and set expectations with team members

Leads people

• Maintains product management team results by coaching and developing employees, planning, monitoring, and appraising job results
• Oversees the daily workflow of the department

Experience, skills, and education do you need to have to succeed in the position: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• 5+ years of work experience in delivering products and services, healthcare related preferred
• Ability to develop creative, flexible and rapid approaches to business and end-user problems
• Ability to work independently and be self-directed
• Proficiency with all phases of project management, including issues and risk identification and management, tracking dependencies, milestones and budget, and communication of overall project status.
• Ability to analyze data and synthesize the needs of diverse user groups into a single product.
• Experience in applying technology to improve business outcomes
• Experience working firsthand with cross-functional teams to drive a strategic roadmap, implement new products and/or services, and resolve operational issues.
• Understanding of provider networks preferred

Washington Dental Service and its affiliates, including Delta Dental of Washington and Arcora Foundation is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)