Product Manager II, Customer Experience (COE)

We are looking for a Product Manager who will build experiences and drive adoption of behavioral health-focused Centers of Excellence (COE), starting with Substance Use Disorder (SUD). Centers of Excellence is a term used broadly within the healthcare industry to refer to specialized clinical programs characterized by quality differentiation of services and technology. With our COE offering, you will help our customers lower their costs of behavioral health care and will improve member experience and access to the full spectrum of behavioral health treatment. The candidate will directly impact utilization of Spring Health's COE services. You will join a blossoming cross-functional team, focused on and measured by outcomes, and empowered to drive KPIs and business results.

What You'll Do:

• Contribute to our vision to eliminate every barrier to mental healthcare and establish Spring Health as global center of excellence for behavioral health
• Cultivate a deep understanding of our members throughout their journey, and advocate for solutions based on their needs and pain points
• Understand the customer (businesses), member, and caregiver current and future needs, as they relate to the behavioral health ecosystem, and propose solutions that delight customers and meet our company's objectives
• Develop deep relationships and partner closely with cross-functional teams (i.e., strategy, sales, customer success, and marketing) and customers to gain an understanding of the key problems to focus on and how we plan to solve them
• Present data-driven insights about the competitive environment and our users and propose solutions that have a meaningful impact on core metrics for the business
• Work with the leadership team and the wider product organization to contribute to a product roadmap, based on user and business impact
• Scope, plan (i.e., product requirement documents, sprint plans, epics, and user stories), and execute with your pod (design, engineering, data science, and marketing) to launch valuable and high quality experiences across our platform
• Drive and improve the product development process with your team, ensuring that features shipped are high-quality and on-time
• Lead agile software development ceremonies including daily standups, grooming, planning, and retrospectives

What We Are Looking For:

• You've worked for 3+ years in a product management capacity at a technology-driven organization with data scientists, engineers, and product designers
• You have successfully shipped consumer experiences in business-to-business products that have driven high user satisfaction and engagement
• You have experience building products for the enterprise, executing on roadmaps that inspire customers, and delivering value and ROI to the end users and their business
• You understand and learn technologies and have led growth for B2B SaaS products targeting enterprises
• You are empathetic - listening, understanding, and anticipating the needs of customers and users
• You're an analytical, metrics-driven thinker who is deeply empathetic and leads with a user-centered approach
• You have experience with hypothesis-driven product development and A/B testing
• You have hands-on experience creating product mocks and lo-fi designs that can be tested by users and refined by product designers (Design background and fluency with Figma is a plus)
• You have an outstanding track record of owning features and consistently delivering on OKRs
• You have worked in an ever-changing environment and are able to drive detailed trade-offs during the entire product life cycle
• You are comfortable navigating ambiguous problem areas
• You are not afraid of getting your hands dirty and are equally comfortable balancing tactical and strategic execution
• You have the mental resilience to know that we're just at the start of a long journey in which change is constant
• You have exceptional written and verbal communication skills, and have a proven track record of building strong relationships with stakeholders
• You possess strong organizational and project management skills, and are careful and accurate with details
• You possess excellent product judgment; ability to prioritize competing opportunities, balance stakeholders need

Bonus Qualifications

• Experience working in healthcare
• Experience working on both web and mobile applications
• Experience in UX design

The target salary range for this position is $120,000 - $150,000, and is part of a competitive total rewards package including stock options, benefits, and incentive pay for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually at minimum to ensure competitive and fair pay.

Don't meet every requirement? Studies have shown that women, communities of color and historically underrepresented talent are less likely to apply to jobs unless they meet every single qualification. At Spring Health we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we strongly encourage you to apply. You may be just the right candidate for this or other roles!

Ready to do the most impactful work of your life? Learn more about our values, how we work, and how hypergrowth meets impact at Spring Health: Our Values

Hypergrowth meets impact

What to expect working here:

• You will be held accountable to an exceptionally high bar and impact
• This may be the fastest work environment you will ever experience in terms of growth, decision-making, and time to impact
• You will be challenged to set and protect your own boundaries
• You will create processes & products that have never existed before
• You will have very direct conversations and receive continuous feedback to push you to become the highest performer you can be
• Change is a constant here: your role, team, responsibilities, and success metrics will shift as the company grows

And…

• You get to be surrounded by some of the brightest minds in the field
• You get to learn and grow at an extremely accelerated pace
• You will experience transparency, integrity, & humility from leadership
• You will be empowered to constantly challenge the status quo
• You get the space to experiment & innovate
• You get to make a transformational impact for the company, mental health, and for real human lives — and you will see that impact quickly
• You will become more resourceful and resilient
• You get to be part of a winning team that opens doors in the future

Benefits provided by Spring Health:

Focus on total health including:

• Generous medical, dental, vision coverage available day 1 + access to One Medical
• 20 total yearly no-cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents
• Flexible paid time off in addition to 12 paid holidays throughout the year
• $500 per year Wellness Reimbursement
• Spring Health provides access to QuitGenius, a platform with technology-tailored, personalized addiction treatment plans for substance use (*QG is available to benefit-enrolled employees, spouses, and dependents age 18+)

Supporting you and your family:

• 4-4.5 months of fully paid parental leave
• Spring Health provides team members and their families with sponsored access to Bright Horizons® child care, back-up care, and elder care.
• Access to Joshin is provided by Spring Health. Joshin is a comprehensive support system for disabilities and neurodivergence in the workplace. This benefit supports employees, their families, and our teams through personalized navigation and disability education and training along with a network of screened in-home caregivers with disability and neurodivergent experience.

Supporting you financially through:

• Our People team benchmarks all salaries using the Radford Global Compensation Database for technology and life sciences industries. Radford benchmarks salaries with 3,589 global firms, 6.5 million employees, and 98 countries across the globe. We do this to ensure all of our team members are paid equally and competitively.
• On top of competitive and benchmarked salary, Spring Health offers incentive pay (based on role), and equity that begins vesting as we celebrate your first year with the company!
• Employer sponsored 401(k) match of up to 2% after 90 days of employment

Creating a culture you can thrive in:

• Flexible work arrangements: 60% of Spring Health team members work fully remote while 40% work in a hybrid model from our New York City offices
• Calm Fridays: no meetings, no distractions, just time for you to get work done.
• Up to $1,000 Professional Development Reimbursement per calendar year. Any requests over $250 must be requested for pre-approval prior to enrollment by sending an email to the People Team.
• $200 per year donation matching to support your favorite causes