Product Manager

Every connection is unique – just like us

Quadient helps our customers create connections. Each connection, each customer matters. At Quadient, we also value individuality. We celebrate uniqueness and diversity. We want to recruit people who will bring different experiences and perspectives to our work. The empowerment, passion, inspiration and sense of community of our people set us apart. We call it: The Power Of You.

The Product Manager helps develop, manage, and support the product roadmaps for Quadient. This includes strong business, technical and strategic positioning and messaging as well as assisting in all functions related to product requirements management, governance, and product launch.

The Product Manager is a vital link between Product Management, customers, marketing, engineering, sales and support teams to ensure the strategy of Quadient is implemented and lived in the designed products and features. This calls for a high degree of integrity and dedication towards Quadient and the assigned responsibilities.

Requirements:

• Minimum 5 years’ experience in a similar function in the Software industry with a focus in customer communications, CRM, digital experience, analytics, and/or BPM
• Or Minimum 5 years’ experience in a similar function in Software industry with a focus in SaaS, data/content analytics, digital experience, CRM, or marketing automation
• Hands on experience with managing the entire product lifecycle and product roadmaps. In-depth knowledge of the customer communication market, customer experience management market, competitive solutions and general market conditions and trends is a plus
• In depth knowledge of Product Management Lifecycle Management from business case development through to roadmap delivery. Hands on experience with product management tools such as Aha is a plus
• Strong business acumen and technology awareness
• Demonstrated success in working within a cross-functional environment. Ability to effectively collaborate, influence, and persuade
• Solid knowledge and understanding of marketing concepts and strategies as well as customer’s needs
• Must be a strong public speaker, comfortable in front of large, senior groups, and a solid writer
• Self-motivated to work both independently and collaboratively with global team members
• Fluent in written and spoken English
• Degree in Computer Science, Engineering, Economics, Marketing or related discipline preferred

Responsibilities:

• The Product Manager is assigned to the following tasks within the product line on which they are focused:
• Voice of the Customer & partners to Engineering
• Engage with customers, prospects and others in the market to understand needs, position our capabilities, and be the market-facing driver of the product roadmap
• Develop and maintain user personas and scenarios
• Work with internal & external stakeholders
• Internal stakeholders – engineering, sales, marketing, customer success, partner groups, legal, leadership
• External stakeholders – customers, end users, partners
• Communicate out the product strategy, roadmap plans to align product & company strategy
• Manage the product management lifecycle
• Establish the product direction, budgets through initiatives
• Define releases, epics / features
• Evaluate product requests / ideas
• Prioritize features
• Build and share strategic roadmaps
• Analyze product performance, market penetration and report on progress
• Product/Solution Messaging & Positioning
• Work closely with Product Marketing Management
• Provide inputs for the development of GTM (go-to-market) plans and assets
• Work closely with the Education Center & Engineering
• On a regular basis provide internal enablement to customer field teams
• Product Readiness & Launch
• Plan pre-launch activities, follow-up activities and on-going market support
• Assist in the development of GTM plans & marketing materials
• Provide internal enablement to support new release and launches
• As a team, support tradeshows and events
• As with all Quadient employees, the Product Manager is expected to conform to the valid corporate processes and procedures listed within the role description “Quadient Employee”.

This position has a salary range of:

Quadient, Inc. has standard ranges for all U.S. - based roles, based on function, level, and scope, which are benchmarked against companies of similar size and growth-stage. To provide greater transparency to candidates, we share these targets on all job postings. Final salary offers are determined by multiple factors, which may include (but are not limited to) geographic location and candidate experience and expertise. As such, they may vary from the ranges listed.

Our Benefits Overview:

Company subsidized Medical, Dental, and Vision Insurance

• 401(k) Retirement Plan with Strong Company Match
• Life & Disability Insurance – Company Sponsored
• Paid Vacation, Sick Leave and 12 Company Holidays
• Career & Leadership Development
• Tuition Reimbursement Program
• Veteran Programs
• Company Sponsored Groups

About Quadient:

At Quadient, we exist to help organizations simplify the connection between their customers and what matters most. From mortgage approvals, medical results, and insurance claims, to accounts receivables, invoices and inbound packages. Quadient has been helping customers since 1924. (That’s right, almost 100 years!). We are the driving force behind the world’s most meaningful customer experiences. By focusing on four key solution areas including Customer Experience Management, Business Process Automation, Mail-Related Solutions, and Parcel Locker Solutions, Quadient helps simplify the connection between people and what matters. Quadient supports hundreds of thousands of customers worldwide in their quest to create relevant, personalized connections and achieve customer experience excellence. Every day - we help companies manage over 788 million connections with their customers. Our award-winning solutions and best in class customer service are the reasons we have grown to become the driving force behind the world’s most meaningful customer experiences. Because connections matter!

We want Quadient to be a place where we are all able to bring our whole selves to work and where our differences are embraced and celebrated. We operate in diverse areas, cultures and communities; our customers are as unique as we are. Our values define how we work as a team: Empowerment, Passion, Inspiration and Community. They make us EPIC. Together.

The above position statements are intended to describe the general nature and levels of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Quadient does not accept unsolicited resumes from headhunters, recruitment agencies or fee-based recruitment services. Please do not forward resumes to our jobs alias, Quadient employees or any organization location. Quadient is not responsible for any fees related to unsolicited resumes.

Quadient is an Equal Opportunity Employer, and all qualified applications will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, or any other characteristic protected by law.

If you need assistance with the application process, please email us at US.LOA.Accomodations@quadient.com.