Product Specialist

Yardi is a global software company providing innovative property management solutions and services in every real estate market. We are focused on providing our customers with superior products and outstanding customer service. We are passionate about technology and believe work should be fulfilling and fun! We are committed to our customers, employees and the communities where we live.

We are looking for a motivated, enthusiastic team player with a strong technical customer service background to provide technical guidance, manage integration related projects, client escalations and provide product development support for Yardi’s Senior Living Team!

What you will do

• Use your strong customer service focus to respond to Yardi staff escalations and to clients and vendors via phone, webinar, and email
• Provide ongoing technical support of complex interface-related issues
• Identify interface requirements for new and existing interfaces and create detailed, test-oriented documentation to support ongoing interface development
• Perform extensive testing of new and existing integrations and qualify interfaces for use in health-critical applications
• Test new development to ensure resolution and conformance to certification standards
• Document and benchmark client and vendor performance related to certification criteria
• Develop timelines, train, and implement interfaces with clients and vendors per documented project plans
• Identify complex workflow issues involving multiple stakeholders and software systems and provide efficient root cause analysis and resolution through process modification or development requirements generation
• Establish and qualify connectivity via VPN and/or web service endpoints
• Identify and train key stakeholders to support self-sustaining high-volume integrations
• Manage implementations involving onsite and offsite work and detailed definition of project milestones and certification requirements
• Assist with the development of applicable documentation and eLearning content to support product and integration team scalability
• Enter cases, development tickets, resolutions, and activities in Yardi’s CRM tool and knowledge base
• Be part of a great team and collaborate with Senior Living Team members across North America

What you need to have

• Bachelor’s degree in a technology related discipline, or equivalent experience in healthcare related interfaces
• Experience with integrations technology and /or HL7, NCPDP, and DIRECT messaging standards
• Proficiency in MS Office Excel and Outlook
• Awesome written and verbal communication skills
• Phenomenal customer service skills and desire to go the extra mile
• Excellent attention to detail, organization and the ability to prioritize effectively
• You’re a self-starter! You take initiative and have sound judgment
• High comfort level troubleshooting and problem-solving issues
• Great people skills and the ability to be personable and professional

What would be helpful to have

• Familiarity with Yardi applications
• Prior experience with software usage and support

What you get as a Yardi Employee

• A great place to work with fantastic people
• Ability to learn new technology and develop professionally
• Competitive compensation
• Comprehensive benefits – Medical/dental, paid time off, sick time, paid holidays, 401(k), profit sharing, life insurance, and more!

At Yardi, we’ve created a team of over 8,000 employees in over 40 locations around the globe dedicated to making great real estate software products and fostering a collaborative work environment. Yardi is a place where people with a wide variety of cultural and life experiences come together to make a difference. Our corporate culture stresses integrity, respect, trust, responsibility, and fun! Come join our growing team!

All submissions for open positions should be received through Yardi’s applicant portal, accessed from Yardi’s corporate website.

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