Job details

Production Manager

Job Description:

Milwaukee Tool’s service experience is a customer expectation and a competitive advantage. The Service repair hubs are critical to that experience and to maintaining that advantage. When production is not met the customer experience suffers, or Milwaukee faces expensive remediations. The Production Manager’s role is to create the culture, team, processes and infrastructure to meet throughput and customer turn time requirements without sacrificing safety, quality, or cost-effectiveness.

Reporting to the Plant Manager, this position is a key member of plant leadership. It is responsible for the technicians, order clerks, shipping personnel, and other supervisory and hourly employees on direct and indirect labor teams. This role will build and continuously develop a team centered on production expertise and with the depth necessary to support a fast-growing high-mix Service repairs operation.

Main Duties and Responsibilities

Culture, Environment, & Team Leadership

Build and maintain a culture anchored on Milwaukee’s core values: Candid | Obsessed | Speed, Agility, and Urgency | Never Settle, Always Improving | Empowered leaders.
Create and maintain an environment obsessed with the timeliness and efficiency of world-class production organizations.
Continually develop the team, increasing their skills, expertise, and cross-functional capabilities.

Participate in and ensure proper day-to-day leadership of the production workforce.

Production

Understand incoming demand, shop capacity, and constraints to delivering required throughput and turn times
Lead daily, weekly, monthly, quarterly, and annual production planning and reviews
Build a staffing plan with sufficient depth and cross-training to support rapid growth in both capacity and capabilities
Set, monitor, and achieve KPIs needed to achieve overall goals
Collaborate with Human Resources and Training to hire, onboard, and train new employees
Collaborate urgently with supporting functions (inventory management, training, engineering, Quality, HR) to clear constraints that reduce throughput, lengthen customer turn time, or diminish cost-effectiveness.

Quality

Build and maintain processes to identify quality issues before they ship to customers. Identify root causes, and implement corrective and preventive actions.
Implement a robust process audit regimen to ensure production workers are performing tasks as required. Collaborate with engineering, quality, and training functions to monitor and adjust as needed.

Safety

Build and maintain an employee-driven safety culture.
Integrate safety into the overall plant 5S regimen.

Cost management

Balance production and turn time needs with the more expensive remediation actions like tool replacements.
Identify and execute efficiency and other cost savings opportunities.

Operational Excellence

Collaborate with counterparts in in-plant and corporate functions to propagate best practices across the Service organization.
Understand and use Milwaukee Tool’s operating systems (Microsoft AX and High Jump) and play an active role in problem escalations and resolution.
Work closely, urgently, and systematically with in-plant and corporate counterparts to resolve transactional and recurring issues that prevent any of the above.
Maintain a clean, organized, and visually appealing plant that enhances safety, productivity, morale, and customer visits/tours.

Education and Experience Requirements

Requires a Bachelor’s degree in Operations or Supply Chain Management, Engineering, Business, or equivalent education/work experience.
- Lean / Six Sigma certification is highly desired.
5+ years experience in production management.
- Experience in a Service repair environment is highly desired.
Experience with enterprise-grade ERP and production control software and systems.
- Expertise with Microsoft AX and/or High Jump is highly desired.
3+ years experience leading people.
Demonstrated success in:
- Maintaining throughput, turn time, quality, and safety in a high SKU, high mix, low automation environment.
- Developing and maintaining a high-performing production team
Solid communication skills, both written and verbal are required
Proficiency with Microsoft Office products is required (Word, Excel, Powerpoint, Outlook, TEAMS)
Travel during initial training and until plant opening will be regular and frequent, and may be 75% or higher. After plant opening travel will be occasional, typically domestic, and generally short durations.

By Milwaukee Tool

Our mission is to work side-by-side with real users in the professional trades to understand the demands of a constantly changing workplace and how we can best deliver solutions for a safer, more productive jobsite. Through a thorough evaluation o...

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FUNDING

Private

INDUSTRY

Consumer Product Manufacturing

TEAM SIZE

10000+

LOCATION

Hybrid, based in Brookfield, WI

DATE POSTED