Job details

Production Support - Systems Engineer

Over the last 20 years, Ares’ success has been driven by our people and our culture. Today, our team is guided by our core values – Collaborative, Responsible, Entrepreneurial, Self-Aware, Trustworthy – and our purpose to be a catalyst for shared prosperity and a better future. Through our recruitment, career development and employee-focused programming, we are committed to fostering a welcoming and inclusive work environment where high-performance talent of diverse backgrounds, experiences, and perspectives can build careers within this exciting and growing industry.

Job Description

Primary functions & responsibilities

Primary responsibility is to administer and support the Windows Servers, SQL databases, Network Infra, including monitoring of system, databases, and application health to ensure higher system performance and maximum uptime.
Prior experience working on an enterprise infra monitoring tool and ticketing system is must.
Excellent verbal & written communication skills, problem solving skills, customer service and interpersonal skills.
Comfortable working in rotational shift to support 24x7 global IT environment and participate in an on-call support during off-hours and weekends.

Qualifications

Education:

Bachelor’s degree in Information Technology or Computer Science
Experience Required:
7+ years of experience working for a mid to large size firm supporting Datacenter systems such as Windows Servers, Storage, VMware, MSSQL Databases, Active Directory & Network Services
5+ years of experience in monitoring and supporting NOC operations
General Requirements:
Hands-on experience supporting Datacenter systems including but not limited to Servers, Storage, VMware, MSSQL Databases, Active Directory, Fileservers, Cisco routers, switches, Palo Alto firewalls, and Meraki APs.
Proactively monitoring of IT Infra systems and resolve technical issues with SLAs.
Continuously work on Infra improvements while optimizing and automating repeated issues, processes, and to document as SOPs.
Good knowledge with deploying Microsoft fixes, Cumulative Updates and Service Packs.
Perform after hours scheduled maintenance and support with release/change deployment activities.
Should be flexible, quick learner and team player with “get-it-done” personality
Ability to work independently in a rapidly growing environment
Good understanding of ITIL processes is important.
Strong command over communication and collaboration skills to work with global IT team and able to support global users.
Comfortable working in 24x7 global IT Operation team and flexible in participating in rotational on-call support during weekends and off hours.
Working knowledge of PowerShell and Python scripting will be added advantage

Reporting Relationships

Senior Manager, Production Support

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CEO of Ares Management

Michael Arougheti

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By Ares Management

We seek to provide flexible capital to support businesses and create value for our stakeholders and within our communities. By collaborating across our investment groups, we aim to deliver consistent and attractive investment returns throughout ma...

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FUNDING

Private

INDUSTRY

Investment & Asset Management

TEAM SIZE

1001-5000

LOCATION

Hybrid, based in Los Angeles, CA

DATE POSTED