Client Systems Manager

• Own the client experience as it relates to Sequoia's Benefit Administration portal
• Partner with internal Sequoia client team members to support client lifecycle and long-term client retention
• Partner closely with Client Experience Managers for successful implementation of Sequoia preferred Benefits Administration systems
• Collaborate with clients and third-party payroll/HRIS systems partners to integrate with Sequoia's benefit administration portal
• Monitor and resolve data discrepancies and inaccuracies within the benefits administration system and carrier database
• Collaborate with Sequoia EDI & Data team to project manage new EDI implementations and maintain ongoing data health
• Point of contact for Client Experience Manager education and training of benefit administration and system workflows
• Collaborate and drive discussions with multiple stakeholders

• 2-5+ years of experience in project management
• 2-5+ years of experience with benefits administration system implementations
• 2+ years of experience in client service
• Detail and process-oriented thinker with strong analytical skills
• Strong organizational skills with the ability to prioritize multiple tasks at one time
• Excellent communication, organizational and interpersonal skills
• Solutions-oriented team player who takes initiative and is accountable for results
• Strong understanding of systems functionality across multiple platforms (HRIS, Benefit Administration and Payroll)
• Feels comfortable reviewing and handling complex data sets
• Bachelor's degree

Our Culture

Sequoia exists to come through for people who put their trust in us. Our team members live by a set of core values that underscore everything we do – for each other and for our clients. We expect that these will resonate with you, excite you, and empower you to do your best work:

Integrity
Passion for service
Innovative
Growth oriented
Caring for others
Promise-centric
Focused on relationship building

Compensation & Benefits

Sequoia offers team members compensation and benefits to support the physical, financial and emotional wellbeing of you and your loved ones. We continuously and purposefully build an inclusive culture, designed to empower everyone to do their best work.

Our compensation and benefits are thoughtful, competitive and leading edge, but most of all, they reflect what our people value most.

Location

We employ diverse talent across North America and India. We focus on well-rounded, values-based colleagues to add to our culture and help us forge new ground.

Sequoia provides equal opportunity to all applicants without regard to race, color, creed, religion, citizenship, national origin, age, sex, sexual orientation, gender identity, pregnancy, marital status, military or veteran status, disability, or any other basis prohibited by applicable law.

We are building something special in the world of HR and this is an important role for us, and an incredible opportunity for the right candidate. Our environment is inclusive, diverse, ignited, built on integrity and deeply committed. Come and help us truly make a difference investing in people.

Sequoia has offices in the San Francisco Bay Area, New York, Tempe, and Bangalore. Visit Sequoia.com or follow us on LinkedIn and Twitter to learn more.