Job details

Professional Services Consultant

What's the role?:

The Professional Services Consultant at HERE Technologies is a customer facing, hands-on, software professional responsible for the overall project management, the design, development and testing of software solutions, delivering technical implementations and/or integrating HERE products and services in production systems. They own professional services engagement throughout the entire customer lifecycle, from scoping and project management to implementation and support.

MAIN RESPONSIBILITIES

Analyze customer problem statements and project requirements
Design, develop, and test software solution based on the requirement analysis
Manage the scope of work through solid project management best practices
Generate project artifacts such as architecture diagrams, flow charts, specification document, and release notes
Participate in peer code review and other internal technical review processes
Act as a key liaison with Solution Architects, Solution Engineers and Product teams for the technical aspects of delivery
Manage the transition of the initial delivery to the support team responsible for maintenance & support of the solution
Support and work closely with the customer, Delivery/ Engagement Managers, fellow Delivery Engineers and external consultants to successfully implement project deliverables
Assist in identifying recurring requirements, and opportunities to expand solution engineering capabilities

This role will require strong technical and project management skills and be expected to operate with a high-level of autonomy while adhering strictly to a consistent global operating model and delivery approach. It will require a customer centric, innovative mindset to ensure HERE can address the largest possible percentage of customer needs relative to HERE’s domain. This position will also need to have a keen awareness of when to escalate issues that may arise.

Who are you?:

POSITION REQUIREMENTS

Proven Project delivery / Project management experience
Customer engagement and stakeholder management
Partner & vendor management
5-10 years experience in software development, preferably in location / geo spatial industry, implementing complex technology solutions remotely or on client / customer site
Soft skills
- Communication / Presentation
- Collaboration / Cross-functional
- Prioritization & Time Management
- Negotiation skills

Knowledge of mapping, GIS, location intelligence/solutions and/or one or more of HERE proucts and solutions at technical level preferred
Education: B.S. or B.A. required in Engineering, Computer Science or business-related field; MS or MBA preferred
This position follows HERE's hybrid working arrangement of 2 days per week on-site, based out of our downtown Chicago office.
Travel Expectation: >25%

HERE is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, age, gender identity, sexual orientation, marital status, parental status, religion, sex, national origin, disability, veteran status, and other legally protected characteristics.

Who are we?:

HERE Technologies is a world leader in location data and technology. We empower our customers to achieve better outcomes – from helping a city manage its infrastructure, a business optimize its assets, or guiding drivers to their destination safely.

At HERE we take it upon ourselves to be the change we wish to see. We create solutions that fuel innovation, provide opportunity and foster inclusion to improve people’s lives. If you are inspired by an open world and driven to create positive change, join us. Learn more about us on our YouTube Channel.