Program Advisor - Online Student Success

Illinois Residency Requirement: This position requires Illinois residency within 180 calendar days of the start date.

SIUE's Online Services and Educational Outreach (OSEO) office is accepting applications for the position of Program Advisor, Online Student Success to support our online degree program and online general education path students. The successful candidate will:

• Design, manage, and implement retention and communication plans and other methods of engagement to build connections, retain students, and create a sense of community within our population

• Provide intrusive and highly intentional course planning and registration support for online degree students

• Work with program administrators, chairs, and faculty to ensure course availability and other registration deliverables

• Forecast student needs and offer flexible and thorough planning and registration support that builds trust with current and potential students

• Help students identify and work toward educational and career goals

-Collaborate with campus partners to develop and implement an online student EDI program for online student orientation and provide equity minded EDI support and -programming to the online degree population

• Create and deliver resources to meet the needs of online degree students and encourage continued persistence and retention

• Support anti-racism, diversity, equity, and inclusion initiatives outlined in the OSEO strategic plan

• Serve as mentor and guide for students requiring additional support to progress. Encourage self-motivation, self-management and responsibility and provide a high level of intentional and timely outreach to support online student populations including, but not limited to: admitted but unenrolled, at-risk, academic warning and/or probation status, students needing financial support, international students, readmitted students, and reinstated students.

• Provide general financial aid information and updates to new students

To support our institutional mission to shape a changing world, the selected candidate must be committed to supporting and contributing to the collaborative efforts of the Office of Online and Education Outreach PEACE statement as linked below. https://www.siue.edu/educational-outreach/

Remote hours available after training period ends.

Further duties and responsibilities may be assigned based on the needs and goals of the department.

This position is a current civil service vacancy at Southern Illinois University Edwardsville and will be closed to applicants at 11:59 pm CST, on the posting end date. SIUE offers an exceptional array of benefits to all full-time and part-time (50% or more) employees including medical, dental and life insurance; tuition waivers; financial savings plans; vacation and sick leave; and pension plan as part of a total compensation package to eligible employees.

Applicants must submit a completed Civil Service Application, which must include complete employment history, through HireTouch. If you do not possess any employment history, you must indicate this within the employment history section of the application. Your application should reflect all relevant skills and experience related to the minimum qualifications listed for this position. While a resume may be submitted with the application, data for each employer must be listed on this application form. (The words "See Resume" may only be used as a substitute in the section entitled "Specific Duties Performed".) If the application is incomplete you will not be considered for the position as our office will be unable to evaluate your application to determine if you possess the required minimum qualifications.

If qualifying by education or to qualify for a required educational requirement, you must submit your transcripts, including those for SIUE, at the time of application. Applicants qualifying for Veteran’s preference must submit a copy of form DD214 at the time of application. For additional information, please visit: Eligibility Criteria and Point Allocation and Proof of Eligibility. Please submit any other licenses or certifications related to the position at the time of application.

To apply for this vacancy, click the “Apply for Position” button at the top of the job description page. This will prompt you to access your existing HireTouch account or create a new account. Only create a new account if you have NEVER done so previously. After logging in or completing your new profile, you can then complete the application process for individual positions. In your HireTouch account, you will upload all necessary documentation as requested above.

For Professional Civil Service positions, Illinois residency is required within 180 calendar days of the start date for the designated position.

Applicants will be subject to a background check and/or drug screening prior to an offer of employment. NOTE: Some positions are represented by a union and may require union dues.

For more information, please visit the Office of Human Resources website at www.siue.edu/human-resources or call Civil Service Testing at 618-650-2190.

1. Master's Degree in Student Affairs, Business, Psychology, Counseling, Communication, Sociology or closely related field
2. Three or more years of experience providing support resources that encourage student or client engagement, retention, and persistence
3. Ability to demonstrate excellent, written, interpersonal or oral communication skills and excellent rapport with diverse populations

Demonstrated experience working collaboratively with internal and external stakeholders

Strong organization, tracking, data collection, time management and follow up skills

Ability to build relationships, work independently and provide good judgment

Ability to take initiative, pay careful attention to details and maintain confidentiality