Program Manager

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Program Manager

Who is MarketStar?

Rated as a Top Workplace in 2019, 2020, 2021, and 2022, MarketStar employs over 1500 people across 60+ countries and is headquartered in Ogden, UT. Our employees are our greatest assets. We look for professionals who are eager to learn, grow, and perform for the clients we represent. With a culture of success and an empowered, tech savvy workforce, MarketStar continuously delivers great experiences to our employees and our clients every day. Our employees have helped launch, sell, and support thousands of products and services on behalf of some of the most innovative tech companies across the globe!

At MarketStar, we are sales experts. We offer Sales as a Service™ to our clients by providing data-driven insights, powerful technology, and highly specialized support. This allows us to help our clients streamline their sales process, exceed sales goals, and ultimately grow their business. We have consistently delivered exceptional sales results representing our clients for over 30 years.

Our actions are based on our core values, and a relentless desire to achieve our purpose – To Create Growth. We are excited to have you apply to work with us! “You Belong” is one of the MarketStar core values and we look forward to helping you find belonging and purpose here.

About the Program Manager:

MarketStar is seeking a Program Manager to lead and grow our Field Sales team. The Program Manager will report to the Sales Director. As an integral part of our team, the Senior Program Manager is a key leadership position providing value to our people, clients and growth of our business.

Location: Ogden, UT – Remote

What will you do?

Manage client relationships and day-to-day engagement and as the main point of contact for client stakeholders
Oversee and develop critical channel sales related processes including partner recruitment and onboarding
Identify and provide clear program objectives focused on sales and operational solutions to key internal and external stakeholders across the business
Manage program finances including client billings of $1M annually, program expenses, commission and incentive plans, monthly invoice approval with Finance and overall budget attainment against gross margin goals
Develop and deliver business reviews, typically monthly or quarterly, across multiple levels of client stakeholders including the C-Suite and investor teams
Oversee sales team performance by driving quota attainment including metric attainment, quota management, forecasting, and data trend analysis
Develop and coach a team of employees and / or leaders through daily performance management, training, and development plans focused on obtaining program objectives
Be a strong leader focused on knowing your people, understanding their "why" and motivating them to drive personal success
Deliver on critical timelines and deliverables associated with strategic planning and performance management of the program
Maintain staffing optimization through deliberate hiring practices, employee retention, performance planning, and disciplinary action
Collaborate frequently within the MarketStar ecosystem including your Director and VP, Business Intelligence, Talent Solutions, Talent Acquisition, and MarketStar Foundation
Identify strategic initiatives to grow and adapt the program to market conditions and client needs alongside your client contacts with a focus on increasing team size
Appropriately manage personnel by applying employee policies, compliance, and local regulations

Skills & Qualifications:

Strong experience in a sales environment with 2 years or more being tied to leadership
Strong experience managing field-based sales teams
Experience managing client or stakeholder-based relationships
Track record of goal attainment in a sales role or as a sales leader (within office, hybrid, or virtual teams)
Experience utilizing and interpreting data and reporting in a sales environment to drive performance
Proficient understanding of technology tools including CRM and sales acceleration platforms
Proven success working with other departments or individuals to achieve business outcomes
Demonstrated ability to communicate professionally to a team, senior leadership, and internal resources
History of developing and presenting business reviews in a live or virtual setting
Demonstrated success in following, teaching, and coaching a sales process to improve the performance of others
Understanding of project management fundamentals including time management, organizational skills, and holding others to achieving project milestones
Aptitude for managing budgets associated with P&L and related business expenses
Growth mindset for developing professional & personal aptitude and expertise

MarketStar Benefits & Perks:

In our commitment to our “We Care” value, we believe in providing employees with valuable mental and physical well-being benefits including:

Paid Parental Leave
Paid Childcare/Dependent Care
Education Reimbursement
Mental Health Benefit
401(k) Match
4.5 weeks PTO and 7 paid holidays
Personal Loan Program
And comprehensive health and welfare plans

This is an exempt position

MarketStar is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state, and local laws that prohibit employment discrimination. Reasonable accommodations are available on request for candidates taking part in all aspects of the selection process. If you are an individual with a disability and require reasonable accommodation to complete any part of the job application process, please contact us at talentacquisition@marketstar.com for assistance.

MarketStar Glassdoor Company Review

3.8