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Program Manager - job 2 of 2

At Smith Micro, we develop software to simplify and enhance the mobile experience, providing solutions to leading wireless service providers and cable MSOs around the world. Our solutions enrich today’s connected lifestyles while creating new opportunities to engage consumers via smartphones and consumer IoT devices. Smith Micro's flagship products include SafePath - a connected life platform bringing together people and the connected things that are part of their daily digital lifestyle inside and outside the home; CommSuite - a voice services platform adding intelligence and other services to voice messaging; and ViewSpot - a digital retail platform bringing in-store devices to life with engaging experiences. If you enjoy a fast-paced environment where your skills can have real impact, let’s talk!

As one of our Program Managers, you will act as the Strategic Account Manager. This role is customer-facing and helping our customer and Smith Micro achieve business goals. Passion for customer experience, transformation, and acting as a change agent.

The internal facing part of the role is responsible for driving our engineering team’s project deliverables and aligning work with specifications by ensuring customer needs and requirements are documented and prioritized. You will take total ownership of the project advancement, from coordinating and communicating project timelines with the customer and internal teams, managing risks and issues, guiding UAT field testing, coordinating 3rd party vendor activities, and working with the operating group to facilitate launch.

The customer-facing part will include establishing and maintaining long-term relationships with client executives and champions, ensuring that activities are closely aligned with business strategy and intended success metrics. You will develop a deep understanding of customers’ business objectives and be able to identify and articulate how our solution supports the achievement of those goals driving increased volume and breakthrough performance throughout the customer life. You are responsible for understanding the ‘health’ of our customers, ensuring they grow with our solutions.

What you will do:

You will proactively create, analyze and deliver strategic business reviews illustrating solution’s value, demonstrating a strategic command of the client’s Smith Micro Software experience and linking results to the client’s and Smith Micro’s business objectives.
Be a consistent presence growing system utilization by building strong customer relationships with leaders and users by sharing your deep product knowledge about optimizing the use and adoption of our products and tools.
In partnership with Sales, manage the overall relationship with assigned customers in a blended portfolio of customers, focusing on growing adoption and ensuring retention, expansion, and satisfaction.
Partner with internal stakeholders on cross-sell, up-sell opportunities, or at-risk renewals.
Coordinate and manage coaching and training to users/team to drive greater understanding
Manage communication and feedback to internal and external stake holders
Ownership and management of technical delivery.
Foster a culture that embodies SMSI's values across the internal delivery team and effectively lead, develop, and motivate the teams.

What you will need:

Bachelor’s Degree in a technology-related discipline, Master’s degree a plus.
Minimum 10+ years of related professional work experience in managing software projects.
Carrier, mobile app, software management, and multi-site project management experience are essential.
Strong proficiency in JIRA, Confluence, MS Teams, MS Project/Excel/PowerPoint, and SharePoint.
Demonstrated experience working in an Agile/Scrum development environment.
Excellent analytical and problem-solving skills.
A positive approach, and an authentic desire to provide extraordinary service to achieve customer’s business objectives are critical to success in this position.
Strong communication skills with the proven ability to present concepts and articulate business value and return on investment to the customer.
Proactive, forward thinking and ability to synthesize disparate information effectively and quickly into clear recommendations, actions, and decisions.
Ability to rapidly gain/build trust and confidence of internal and external stakeholders.
Strong interpersonal skills, cross-team collaboration, ability to influence, open and honest feedback and interaction.
Ability to build positive, productive, and effective professional working relationships across cross functional globally disperse teams.
Excellent verbal and written communication skills, including demonstrated ability to develop and deliver compelling presentations.
Travel less than 10%

We’re looking for creative thinkers, game-changing challengers and individuals with an entrepreneurial spirit. We won’t just hire anyone. Only amazing people like you – those who are driven, focused, and interested in ever-changing technology.

For our USA openings: We offer competitive pay, paid time off and holidays, and a comprehensive benefits package that includes premium medical coverage, well-being programs, an employee stock purchase program (ESPP), a 401(k) plan with company match, and more.

For our Global openings: Each location participates based on country benefit requirements and will be discussed during the interview process.

Apply now!

Smith Micro is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Smith Micro is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation in the US, contact Human Resources department, HR@smithmicro.com or call 412-837-5300.

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CEO of Smith Micro

William W. Smith Jr.

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By Smith Micro

At Smith Micro (NASDAQ: SMSI), we believe in creating innovative, scalable business solutions that address the problems and concerns of today’s digital lifestyle. For over 40 years, Smith Micro has been creating enterprise and consumer-level produ...

5 jobs

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INDUSTRY

Enterprise Software & Network Solutions

TEAM SIZE

201-500

LOCATION

Hybrid, based in Pittsburgh, PA

DATE POSTED

August 5, 2023