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Senior User Experience (UX) Researcher - job 2 of 2

At Smith Micro, we develop software to simplify and enhance the mobile experience, providing solutions to leading wireless service providers and cable MSOs around the world. Our solutions enrich today’s connected lifestyles while creating new opportunities to engage consumers via smartphones and consumer IoT devices. Smith Micro's flagship products include SafePath - a connected life platform bringing together people and the connected things that are part of their daily digital lifestyle inside and outside the home; CommSuite - a voice services platform adding intelligence and other services to voice messaging; and ViewSpot - a digital retail platform bringing in-store devices to life with engaging experiences. If you enjoy a fast-paced environment where your skills can have real impact, let’s talk!

The role is located onsite within our Pittsburgh, PA office to make sure we deliver impactful products for our customers and users. As a Senior User Experience (UX) Researcher, you will help your team, designers, product managers, and engineers understand how the users’ needs play a critical role in creating useful, usable, and delightful products.

What you will do:

    • Work closely with stakeholders, customers, and users to define product requirements.
    • Assist with competitive analysis (both direct and indirect competitors) and use this to influence product prioritization.
    • Lead the user research effort on our products, including analysis, and transition to design and product testing.
    • Explore user behaviors and motivations by conducting primary research such as field studies, user interviews, diary studies, participatory workshops, ethnography, surveys, usability testing, and logs analysis.
    • Conduct independent research on multiple aspects of products and experiences to improve Net promoter score.
    • Work with the team to define workflows and information architecture and to prioritize research opportunities in a fast-paced, rapidly changing environment.
    • Coordinate with the UI design team to make sure the company is producing market-leading solutions.
    • Review quantitative data and identify potential product improvement.
    • Provide input to help shape the company’s user experience design process.

What you will need:

    • Minimum 5 years of experience in a similar role.
    • Bachelor’s degree in Human-Computer Interaction, Cognitive Science, Statistics, Psychology, Anthropology, related field, or equivalent practical experience preferred.
    • Experience with B2B2C or Direct to consumer Mobile applications is required, and work on NPS is a plus.
    • Demonstrated experience planning and running user research efforts. Previous work should involve recruiting participants, discovery research, usability testing product design concepts, and generating insights that impact design decisions.
    • Experience presenting research and design ideas to teams, executives, or customers.
    • Knowledge of UI best practices and relevant product research experience, either in an end-to-end, usability, or generative setting.
    • Ability to manage time across multiple projects and customers.
    • Ability to focus on delivering tactical solutions while keeping an eye towards strategic objectives for a product.
    • Comfortable challenging ideas and assumptions when evidence points in another direction.
    • Experience creating mobile user experiences and mobile best practices.
    • Ability to tie in analytics and other forms of user feedback into design decisions.
    • Proficient in English (written and verbal).
We’re looking for creative thinkers, game-changing challengers and individuals with an entrepreneurial spirit. We won’t just hire anyone. Only amazing people like you – those who are driven, focused, and interested in ever-changing technology.

For our USA openings: We offer competitive pay, paid time off and holidays, and a comprehensive benefits package that includes premium medical coverage, well-being programs, an employee stock purchase program (ESPP), a 401(k) plan with company match, and more.
For our Global openings: Each location participates based on country benefit requirements and will be discussed during the interview process.
Apply now!

Smith Micro is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Smith Micro is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation in the US, contact Human Resources department, HR@smithmicro.com or call 412-837-5300.
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CEO of Smith Micro
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William W. Smith Jr.
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At Smith Micro (NASDAQ: SMSI), we believe in creating innovative, scalable business solutions that address the problems and concerns of today’s digital lifestyle. For over 40 years, Smith Micro has been creating enterprise and consumer-level produ...

5 jobs
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DATE POSTED
August 5, 2023

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