Program Manager, eCommerce

• United States of America - North Carolina - Morrisville

Here at Lenovo, we believe in smarter technology that builds a brighter, more sustainable and inclusive future for our customers, colleagues, communities, and the planet.

And we go big. No, not big—huge.

We’re not just a US$70 billion revenue Fortune Global 500 company, we’re one of Fortune’s Most Admired. We’re transforming the world through intelligent transformation, offering the world’s most complete portfolio of smart devices, infrastructure, and solutions. With more than 71,500 employees doing business in 180 markets, we help millions—not just the select few—experience our version of a smarter future.

The one thing that’s missing? Well… you...

The SMB segment is Lenovo ecommerce’s largest and most profitable segment. This is a high performing team recognized at the highest levels in Lenovo. Americas SMB Ecommerce team owns the P&L, ideates new business ideas and creates the strategic and executional go to market plans to bring them to market. The initiatives can range from adding tools to improve sales enablement, adding new products and services, improvements to the user experience, leading the transformation of our telesales enablement strategy, partnerships and/or add new benefits for our customers to further accelerate our growth and vision. These are high-visibility roles which interface across the large Americas ecommerce teams. We are given the freedom to dream big and then bring these to realities.

Responsibilities:

• Responsible for driving the Value Added Reseller (VAR Direct) segment revenue and membership growth for North America SMB ecommerce team revenue and incremental memberships.
• Identify, lead and help execute key SMB strategic initiatives & strategy to meet the goals of your business. Experience researching an identifying new trends, business ideas, or issues based on data & analysis
• Provide business cases, data driven business justification, competitive benchmarking analysis, as well as a detailed business requirements document for each project.
• Build comprehensive project plans, schedules for these strategic projects and provide regular status updates and work across functions (sales, marketing, merchandising, 4P, brand, IT, analytics) to ensure programs are delivered on time and as promised
• Responsible for monitoring, capturing overall business performance and member insights on a regular cadence by deep analysis of performance metrics based analytics dashboards for the VAR Direct program. Report and present as needed.
• Work with the global analytics organizations to create dashboards as needed
• Set up the regular regional cadences, define agenda to help provide best practices and guidance
• Contribute to regional SMB strategies by guiding both regional teams and leads regular interlocks.
• Contribute to the vision and day-to-day operations of the Lenovo Pro Store SMB portal, including feature/function road maps and best in class solutions with key vendors that drive value for the SMB customer set
• Proactively identify and mitigate issues and potential obstacles in meeting business objectives
• Help evolve a set of solutions and products that over a period will position competitively and in many cases help drive the stickiness of the Lenovo offering over the web.

• Bachelor's Degree
• 8+ years combined experience working in the business management, general management, program management, ecommerce, or product marketing

• MBA preferred
• Certification in Project Management
• Demonstrated ability to manage the necessary details and successful implementation of multiple simultaneous projects
• Expertise in using web analytics and sales data to drive decisions and identify opportunities for improvement, and to validate the success of key site changes/enhancements
• Clear understanding of e-commerce best practices
• Conceptual thinking and problem-solving at all levels, ability to formulate a plan and desire to drive that plan through to completion.
• An optimist, comfortable with ambiguity, passionate about helping shape the future for the best through constant improvement.
• Customer focused
• Self-starter
• Persistence and the ability to influence others
• IT industry knowledge and needs of SMB customers is a plus
• Willingness to work flexible, non-traditional hours to accommodate global communications and coordination
• MS Office Tools

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• United States of America - North Carolina - Morrisville