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Job details

Program Manager

Who we are:

K Health is a venture-backed, fast-growing start-up with a mission to use the power of shared knowledge to get everyone access to higher quality, more affordable health care. We're looking for mission-driven individuals to join our growing team and help us eliminate healthcare inequalities and build a better, healthier future for us all.

Named as one of FastCompany's Most Innovative Health Companies of 2022 and to the 2021 CNBC Disruptor 50 list, K Health is using Artificial Intelligence (AI) to build the smartest digital healthcare platform in existence. Our data-driven app brings together the knowledge of thousands of doctors and the anonymous medical records of millions of people to help diagnose and treat what's wrong. We offer a free symptom checker and 24/7 access to doctors to ask questions, refill prescriptions, get care for your kids, and more. Right from your phone—no insurance needed.

Since we were founded in 2016, K Health has raised over $270M in VC funding. Our recent valuation brought us to Unicorn status. Our current partners include the Mayo Clinic Platform, Anthem, and Maccabi Health Services.

About the role:

We're seeking a Program Manager with a strong operational acumen to initiate, lead and execute projects across the organization. The ideal candidate is an innate problem solver, anticipating issues before they arise, and serves as a cross-departmental resource and liaison. This person thrives in complex and fast-paced environments, can effortlessly pivot from strategy to execution and makes decisions with conviction.

We expect this role to be intimately familiar in both the details of the day-to-day business activities and the long-term vision to ensure all decisions are deliberate and any tradeoffs are intentional. Specifically, you'll need to understand our medical and operational processes inside and out in order to successfully define & deliver products, processes and services that best serve our users and providers and scale effectively.

At K, we're committed to delivery: you'll be imperative in defining our product roadmaps, ensuring projects are well managed and delivered on time, establishing go-to-market protocols and setting appropriate KPIs to assess impact. You will be expected to put our users' and providers' experience above all else and identify and advocate for solutions that continuously improve upon our product. Join us and help us make healthcare accessible to everyone.

What you'll do:

Develop cross-functional relationship and intimately understand the business, medical and technical functions
Build, maintain and execute against detailed project plans
Analyze and document current and future state business requirements and processes and facilitate implementation of new processes
Anticipate risks, understand dependencies and problem solve as necessary
Define solid KPIs, set goals and manage to them
Meet with relevant stakeholders regularly to consistently identify requirements and solicit feedback on solutions
Document all dependencies, decisions and tradeoffs and ensure they're widely communicated and understood
Flag risks to timelines as needed, create contingency plans and ensure fast-follow work is documented and prioritized appropriately
Set go-to-market milestones, expectations and go/no-go parameters that meet business objectives & maximize efficiency
Embody our core values and add to our culture

What we're looking for:

5+ years in project management roles (healthcare / technology preferred)
Creative thinker with strong business acuity
Superior verbal and written communication and interpersonal skills, ability to influence
Strong analytical, research and problem solving skills
Innate sense of personal accountability regarding decision-making
Understanding of technology software implementation and integration
Excellent time management and organizational skills
Consistently deliver unparalleled service, never satisfied with the status quo
Resourceful, natural ability to problem solve
Diplomatic & managerial
Detail oriented & data-driven
Proven customer-centric leadership
Experience working in fast paced environment

We're deeply committed to building teams as diverse as the patients we serve and strive to cultivate an environment where everyone can bring their most authentic self to work. We depend on our differences to make our team stronger, our workplace more dynamic, and our product accessible to all of our users.

K Health is proud to be an Equal Opportunity Employer and considers applicants for employment regardless of race, ethnicity, religion, color, national origin, ancestry, disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, sexual orientation, pregnancy, childbirth and breastfeeding, age, citizenship, military or veteran status, or any other class protected by applicable federal, state, and local laws.

Please note that our company has adopted a COVID-19 vaccination policy for our office-based employees to safeguard the health and well-being of our employees. As a condition of employment, our office-based employees are required to be fully vaccinated for COVID-19, unless a reasonable accommodation is approved or as otherwise required by law.

K Health Glassdoor Company Review

3.2