Program Manager - Transportation Department

Under the direction of the Assistant Director, one Program Manager will oversee and manage various components of the Division’s work:

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  Program Manager position will oversee and manage the overall operations of the Department’s safety and litigation sections. The sections consist of a Public Works Superintendent, a Safety Manager, a Safety Officer, and an Administrative Aide. This position will manage the intake of all claims and litigation received by the department; represent the department in trial and testify when required; liaison with the Office of the City Attorney and other City departments; and ensure remediation actions are taken. The position will also oversee the training and safety sections of the department; update safety and training policies and procedures; facilitate the accident review committee administrative process; oversee the tracking of light duty employees and facilitate reasonable accommodation requests.

Within the section’s area of management, this position will assist with developing and administering policies and programs for the Department. Key areas of focus include the development of current and long-range operational and budgetary needs; serving as lead for process and continuous improvement efforts for all sections; and monitoring key performance indicators, workload, and production data to inform decision-making. In addition, these positions will ensure that the progress of programs is appropriately tracked and reported to the Mayor, City Council, and other stakeholders, and will lead policy discussions related to these programs. Additionally, in the respective areas of focus, these positions will lead claim and litigation cases related to the repair and maintenance of right-of-way infrastructure.

The Department is currently recruiting one (1) permanent Program Manager.

There's no such thing as a "perfect" candidate. The City is looking for exceptional people who want to make a positive impact through their work, will serve their community proudly, and be excited to come to work every day. Education and experience studies have shown that people are less likely to apply for jobs unless they believe they can perform every task listed in the job description. The City may consider an equivalent combination of knowledge, skills, education, and experience to meet minimum qualifications and we encourage you to apply if you are interested.

Key Areas of Responsibility:

• Oversight of the day-to-day operations of Street Division’s repair and maintenance crews (and/or engineering teams and asset management).
• Ensure proper controls, procedures, and processes are in place to promote and encourage consistent and quality work.
• Track and report key performance indicators and workload information related to assigned assets and/or functions; determine resource, funding, or process improvement needs.
• Serve as lead and oversee implementation of continuous improvement efforts across all assigned service areas.
• Ensure the team is properly trained, equipped, and has access to the technology and resources to be successful in their daily responsibilities and tasks.
• Compile and report information to executive management including service request status, project status or timeline, resource and budgetary needs among others.
• Serve as the lead point of contact for all claim and litigation cases related to maintenance and repair of the street and sidewalk.

Minimum Qualifications:

• Bachelor’s Degree in Public Administration, Engineering, Business Administration, or a related field, and
• Eight (8) years of professional experience in operations and management would be a typical way to demonstrate these qualifications.
• Any combination of education, experience, and training that demonstrates these qualifications.

Desirable Qualifications:
The ideal candidate will possess the following qualifications:

• General knowledge of right-of-way infrastructure repair and maintenance activities or other related construction-related activities.
• Experience managing diverse operations with a high volume of customer requests.
• Ability to establish clear goals, expectations, and priorities for the team.
• A strong advocate for safety within the team and throughout the operation for City and contractor activities.
• Coordinate training and ensure commitment to safety and performance expectations.
• Knowledge of best practices for field operation safety and training.
• Ability to learn and implement new technology and to leverage available tools for efficiency.
• Ability to successfully manage large employee populations, substantial operating budgets, and high-profile and visible programs.
• Strong quantitative analytical abilities, including a thorough understanding of common data analysis tools and programs.
• Excellent writing and communication skills.
• Strong interpersonal skills.
• Ability to communicate complex and technical information in a simple, clear, and straightforward manner, including the use of graphs and tables as needed.
• Ability to communicate effectively to different audiences, including elected officials, various levels of City management, and members of the public.
• Ability to comprehend technical details and understand how they relate to and impact the “big picture.”
• Ability to work both independently and as part of a team in a fast-paced, high-pressure environment with tight time constraints.
• Interest in municipal activities and services and how they impact the community.
• Highly ethical and objective, with the ability to navigate in a political environment without being political.
• Energetic and motivated with the ability and desire to take initiative.

Benefits:
The City offers a robust benefits package that includes:

• 1 floating holiday per fiscal year.
• 11 paid holidays.
• A wide variety of cafeteria-style health and wellness plans or in-lieu cash waivers.
• Annual tuition reimbursement.
• Approximately 176 hours of paid annual leave for an employee’s first 15 years of service, and approximately 216 hours for 16+ years of service.
• Child Care Annual Leave Exchange.
• City-paid life insurance.
• City-subsidized transit options, including transit pass, parking pass, and vanpool options.
• Complimentary LinkedIn Learning professional development opportunities.
• Defined retirement plan, including pension reciprocity, dependent on an employee’s eligibility status (new hire, rehire, etc.).
• Reduced-rate fitness center memberships.
• Up to 24 hours of annual discretionary leave per fiscal year.

For additional details, please review the Benefits Summary for Unclassified Employees (Download PDF reader) (Download PDF reader) or contact the Benefits Division of the Risk Management Department at (619) 236-5924.

The Department:
The Transportation Department is responsible for the safe operation and maintenance of streets, sidewalks, streetlights, and traffic signals, and engineering of multimodal transportation systems; managing the Utilities Undergrounding Program; and management and coordination of resurfacing and utility work within the public right-of-way.

The Department is comprised of approximately 494 staff and three distinct divisions: Right-of-Way Management, Street, and Traffic Engineering. The annual budget as adopted for Fiscal Year 2023 is $186M for operations and $360M for capital improvements.

The City:
With more than 1.4 million residents, the City of San Diego is the eighth largest city in the United States and the second largest in California. The City of San Diego’s strong economy, diverse population, great educational institutions, unsurpassed quality of life, and world-renowned location make it the ideal place to work, live, and play. With its great weather, miles of sandy beaches, and major attractions, San Diego has something to offer for everyone.

The City’s Mission, as stated in the Strategic Plan is “Every day we serve our communities to make San Diego not just a fine city, but a great City.” The City’s Vision is "Opportunity in every neighborhood, excellent service for every San Diegan".

As one of the region’s largest employers, the City of San Diego employs nearly 12,000 highly dedicated employees and has a combined Fiscal Year 2024 operating and capital budget of approximately $5 billion. Additional information about the City of San Diego can be found on the City’s website.

Pre-Employment Requirements and Screening Process:
Employment offers are conditional, pending the results of all screening processes applicable to the position. All the processes required by the City of San Diego must be successfully completed before employment begins. Please refer to the City’s pre-employment requirements and screening process webpage for additional information. Nothing in this job posting constitutes or should be construed as part of an express or implied contract for employment with the City of San Diego.

Application Instructions: Kindly adhere to the instructions provided in the "Selection/Application Process" section below, we regret to inform you that online applications will not be considered.

Selection/Application Process:
To be considered for this position, you must submit the following items to the Human Resources Department at: HumanResources@sandiego.gov
1) Resume;
2) Letter of Interest, highlighting your relevant work experience and qualifications for this position; and
3) List of three professional references.
NOTE(S):

• Attachments must be submitted in either PDF or Word Document format.
• Reference Recruitment Number U2354 in the Subject Line.
• The position cannot be filled prior to August 13, 2023.
• Candidates are encouraged to apply promptly as interviews and selection may begin upon receipt of resumes from qualified individuals.

Following the closing date, resumes will be screened according to the qualifications outlined above and the most qualified candidates will be invited to interview.

If you have any questions, please email the City’s Human Resources Department at HumanResources@sandiego.gov.

The City of San Diego has an active Equal Opportunity/ADA Program for employment and vigorously supports diversity in the workplace.