Job details

Manager, Inside Sales

We are Progress (Nasdaq: PRGS) - the trusted provider of software that enables our customers to develop, deploy and manage responsible, AI-powered applications and experiences with agility and ease.
We’re proud to have a diverse, global team where we value the individual and enrich our culture by considering varied perspectives because we believe people power progress. Join us as an Inside Sales Manager for our Sharefile product inside sales team, working hybrid between your home office and our office in San Jose Costa Rica, and help us do what we do best: propelling business forward. 

As the Manager, Inside Sales, you will have a seat at the table with our sales leaders and executive team to create & drive +$200M business realizing double digit growth in a fast-growing market. Your goals: grow & develop a team of Territory Managers, leading them to achieve aggressive year-over-year growth targets. Be a Servant Leader: create a culture of unselfish, dependable, trustworthy, team-oriented, and honest leadership that places the development of your people and the team at the forefront.

We're looking for a proven leader who demonstrates knowledge of how to build sales teams and motivate inside sales professionals with diverse backgrounds and experience levels.

In this role, you will:

Consistent attainment of sales targets
Forecast Management: Partner with your Sales Director to capture weekly forecast and track progress including identification of weekly risks and strengths based on pipeline, coverage, create, trials, conversions, and other critical KPIs.
Quarterly Sales Cadence: Coach your team to monthly & quarterly closing activities. Assist with post close responsibilities including supporting & participating in quarterly business reviews with Sales.
Strategic Planning: Ensure your team achieves aggressive YoY growth targets across the small line sized customers (less than 50 employees)
Customer Satisfaction: Coordinate resources during the pre-sale and post-sale/adoption process
Talent Development and Retention: Attract, develop, retain, and promote top talent, while continuing to achieve quarterly sales targets
Forecast Management: Partner with Sales Executive and own process to capture weekly global forecast and track process including identification of weekly risks and strengths based on pipeline, coverage, create, trials, conversions and other critical KPIs.
Quarterly Sales Cadence: Own monthly & quarterly closing activities. Support post close responsibilities including supporting & participating in quarterly business reviews with Sales.
Stakeholder Engagement – Establish a regular engagement cadence with critical cross-functional stakeholders such as IT, Sales Systems, Finance, Compensation, Enablement, and BI to serve as the voice of Sales providing requirements, influence solutioning and shepherd execution as needed.
Sales Troubleshooting - Assist in troubleshooting of operational issues as they surface; propose changes to systems and processes to fix root causes.

Your background:

7+ years of experience in SaaS sales with history of success
2+ years of experience in sales management (preferred)
4-year college degree or equivalent industry experience
Fluent in English language, both verbal and written communications
Developed understanding of sales techniques and strategies
Solid analytical, strategic, and critical thinking ability
Understands SaaS technology and industry, customer, and market trends
Leads and implements process improvements beyond scope of your current role
Ability to lead through ambiguity, drive a growth mindset, and deliver difficult messages while emphasizing a positive, future-oriented perspective

If this sounds like you and fits your experience and career goals, we’d be happy to chat.  

Apply now!

#LI-SC1
#LI-hybrid