Renewal Account Manager - 6 month Temporary Fixed Term

The Renewal Account Manager at Progress is responsible for facilitating the renewal of client licenses while identifying cross-sell and upsell opportunities. It's an essential position within the digital experience team, focusing on maintaining strong customer relationships and supporting internal coordination for a seamless renewal process.

While a Bachelor's degree is preferred, it’s not mandatory for the Renewal Account Manager role at Progress. Applicable experience in sales or a similar renewals role is valuable, along with strong analytical, interpersonal, and organizational skills. Familiarity with CRM systems and Microsoft Office is also advantageous.

Yes, Progress offers the flexibility to work from your home office in the United States for the Renewal Account Manager role. This allows for a great work-life balance while contributing significantly to the team and organization.

At Progress, we prioritize the growth and development of our employees. As a Renewal Account Manager, you will receive training that helps you understand our software solutions and best practices for client engagement, ensuring you're set up for success from day one.

Your key responsibilities as a Renewal Account Manager at Progress will include contacting clients regarding their renewal plans, coordinating with internal teams, preparing data related to contracts and usage, and identifying upsell and cross-sell opportunities. Post-renewal tasks such as maintaining accurate records of contracts will also be part of your role.

Progress is dedicated to fostering a positive company culture by valuing diverse perspectives and promoting collaboration among team members. We believe that when our employees thrive, our customers do too, which is why we provide a supportive environment to nurture growth and learning.

As a Renewal Account Manager at Progress, there are ample opportunities for growth within the organization. You can gain valuable experience in sales strategies, enhance your analytical skills, and position yourself for potential advancement into more senior sales roles in the software and tech industry.

When managing client renewals, I focus on proactive communication and building strong relationships with clients. I ensure I understand their needs and use CRM data to anticipate issues before they arise, preparing renewal discussions over time rather than waiting until the last moment.

I identify upsell and cross-sell opportunities by analyzing customers’ current usage patterns and understanding their business goals. Engaging in regular communication helps me uncover opportunities to introduce solutions that provide additional value, leading to successful recommendations.

I have extensive experience using CRM systems to track client interactions, manage renewal processes, and analyze sales data. Understanding how to leverage CRM tools effectively allows me to streamline renewals and enhance customer satisfaction.

I prioritize tasks by assessing deadlines and the potential impact of each account. I utilize tools for task management and communication to maintain timely follow-ups, ensuring no client falls through the cracks while still focusing on those with urgent needs.

I take a structured approach to coordinate with internal teams by setting up regular check-ins and utilizing collaborative platforms for efficient communication. Clear documentation of tasks and responsibilities ensures everyone is on the same page and aligns with our goals.

The most critical skill for a Renewal Account Manager is strong interpersonal communication. Building trust and rapport with clients leads to successful renewals, and effective communication with internal teams ensures a smooth process throughout the organization.

I approach difficult conversations with empathy and clarity. My strategy involves listening to clients' concerns, offering solutions that address their needs, and maintaining transparency about reasons behind any changes in pricing or services.

To stay organized in my renewal management role, I develop a systematic workflow using calendar tools and CRM features. Keeping detailed notes, reminders, and using checklist methods ensures I meet deadlines and follow through on all commitments.

My motivation for pursuing a career in account management stems from my passion for building strong relationships and helping clients achieve their goals. Contributing to their success through strategic account management is incredibly rewarding and drives me to excel.

I understand that Progress provides robust software solutions that help clients develop and manage AI-powered applications efficiently. These products empower businesses to innovate and enhance their digital experience, ultimately leading to improved customer satisfaction and growth.