Job details

Senior Order Management Representative - Maternity cover

We are Progress (Nasdaq: PRGS) - the trusted provider of software that enables our customers to develop, deploy and manage responsible, AI powered applications and experiences with agility and ease.
We’re proud to have a diverse, global team where we value the individual and enrich our culture by considering varied perspectives because we believe people power progress. Join us as a Senior Order Management Representative and help us do what we do best: propelling business forward.

In this role, you will be responsible for processing orders and communicating with customers and internal departments to ensure on-time delivery and to resolve operational and administrative issues. We seek someone curious to learn about Progress’s customers, products, and processes and willing to interact with various people and job functions.

Please note that this is a maternity cover role with a duration of approx. 1-1,5 years.

In this role, you will:

Manage customer transactions with a high degree of accuracy, including but not limited to purchase orders, invoices, credit memos, credit card payments
Support the sales team with administrative or licensing questions and interact with cross-functional teams when necessary
Assist with customer support via incoming emails, calls, chats, or tickets
Built efficient and effective responsiveness to existing operations and help define new operational strategies
Participate in Continuous improvement projects and be active in the Lean process improvement efforts
Review purchase orders and related documentation for standard vs non-standard verbiage and identify when to escalate to Inside Sales, Legal & Finance Teams, etc.
Create and analyze reports as needed to support processes, metrics, and projects when necessary.

Your background:

Previous experience in order management, customer service, and sales support
Ability to work well with remote teams and in a fast-paced environment
Excellent communication and organizational skills
Proficiency in English
Self-motivated and able to work both independently and as part of an international cross-functional team, with a strong sense of responsibility, accountability, and commitment
Ability to solve practical problems and deal with a variety of concrete variables
Experience with Salesforce or other CRM and strong Microsoft Office skills

If this sounds like you and fits your experience and career goals, we’d be happy to chat.  

What we offer in return is the opportunity to experience a great company culture with wonderful colleagues to learn from and collaborate with and also to enjoy: 

Compensation:

Generous remuneration package
Employee Stock Purchase Plan Enrollment

Vacation, Family, and Health

30 days paid annual vacation
An extra day off for your birthday
2 additional days off for volunteering
Premium healthcare and dental care coverage
Additional pension insurance
Well-equipped gym on-site with CrossFit equipment and a climbing wall
Co-funded Multisport card
Daycare Center for your little ones onsite
Flexible working hours and opportunity to work from home
Free underground parking with a designated space for bikes, motorbikes and electric scooters.

Apply now!  

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