Project Coordinator

Passion, curiosity, and collaboration define our team of talented design enthusiasts. We often describe the Arteriors team members as a collective of creators and problem-solvers. They are entrepreneurial individuals with a restless spirit and a thirst for elevation, driven by an employee-centric culture that relies upon high expectations and a commitment to continual personal growth.

With a belief that diversity and inclusiveness breeds innovation and forward-thinking design, we have assembled a curious team that questions the status quo.

Project Coordinators own key phases of the Brand Ambassador’s project lifecycle and measure the overall success of the project at hand. This role is perfect for a passionate, customer service, and project-oriented professional.

The Project Coordinator will work directly with Hospitality and Contract Brand Ambassadors and assist them with everything they need in the sales and service journey. This position is a sales support role that manages specific territories and the Brand Ambassadors over those territories. Project Coordinators utilize a variety of resources and information to assist Designer’s customers and Brand Ambassadors (sales) in a courteous and professional manner that supports Arteriors brand standards and the goal of providing world-class customer service.

Key Responsibilities

• Produce formal and informal quotes with minimal errors to increase sales opportunities.
• Create and maintain comprehensive project and design documentation.
• Coordinate commercial projects from cradle to grave (quote to order)
• Work directly with Design to provide project details to Brand Ambassador that result in strong industry partners and clients.
• Communicate and work with cross-functional teams at all levels of the organization.
• Ensure project schedules and timelines are met consistently.
• Solution Selling at the highest level to ensure project completion with client satisfaction.
• Utilize project management tools to track milestones and lead to conversion rates.
• Ideate creatively to solution engineer project and business challenges.
• Build and maintain excellent relationships with Brand Ambassadors and always present a unified front to clients.
• Ensures data accuracy through systems and project-related communications.
• Maintains an elevated customer service standard and exhibits genuine empathy when appropriate.
• Embraces the commitment to customer service and nourishes brand loyalty.
• Accurately documents customer interaction details with limited errors.

This job might be for you if:

• You are a strong problem-solver with a track record for being proactive and solutions driven.
• You are able to manage multiple projects with a sense of urgency and achieve timely, accurate results
• You have an ability to work autonomously while still being highly collaborative.
• You have excellent teamwork, communication, and organization skills.
• You thrive on a fast paced environment that will continually challenge you.
• You find yourself fired up by wanting to understand what other companies are doing digitally to entice their customer base.
• You are curious about how you can help utilize digital analytics to better serve our customers.
• You thrive in a fast paced, entrepreneurial environment and are a self-motivated, confident, energetic and creative individual.

You possess the following qualifications

• 3+ years in a customer service center or account management/coordination role
• 2+ years of “quote to order management” experience
• 1+ years in a B2B environment preferred.
• 1+ years’ Hospitality Industry knowledge preferred.
• 1+ years’ experience in using a CRM or Project Management tool.
• 1+ years Luxury product and design experience preferred.
• Superior verbal and written communication.
• Ability to type at least 35 WPM with proper spelling and use of grammar.
• Flexible, adaptable, and willing to take on new challenges while maintaining a positive attitude.
• Ability to use effective and probing questioning and listening techniques to identify BA and client needs.
• Savviness and experience with technology are essential as multiple systems are in use.
• Detail-oriented with a focus on quality and accuracy, ability to multitask, a strong sense of urgency, while dealing with competing priorities. Ability to retain and convey quality knowledge and benefits of Arteriors.
• Thrives in an environment with high-performance standards.

What's in it for you:

• Medical, dental and vision insurance available the first day of the month after hire date
• 401k with employer matching
• Unlimited Paid Time Off
• Paid Volunteer Days, allowing you to give back to your community
• 9 paid holidays with early release before holidays
• Annual bonus potential and merit increase potential
• Generous employee discount
• Employee referral bonus

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Job Type: Full-time

Pay: $45,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Work Location: Hybrid remote in Lewisville, TX 75056