Project Manager

About AppLearn

AppLearn are a Digital Adoption Platform vendor on a mission to make software work better for everyone.

After years spent working in systems integration – hearing about, and experiencing first-hand the challenges associated with software adoption – AppLearn was founded on the back of a ‘what if’ moment:

“What if organizations could ensure their people got the most out of software?”

Since 2011, we’ve have been building on this idea, and as a result, our in-app support and user analytics are now proven to make software easier to adopt, analyse and optimise. Along the way, we’ve have set the standard for what super-simple adoption looks like and how best to measure it.

The Team
Our team are on a mission to build the best Digital Adoption Platform on the market, and as a result make software work better for everyone. With offices in Manchester and Bratislava, our Professional Services team is made up of a diverse mix of highly skilled professionals covering Implementation and Project Management.

As Project Manager, you’ll work closely with the Head of Professional Services and Senior Project Manager to contribute to the effective administration and management of tasks associated with projects and project tracking.

On a day-to-day basis you’ll:

• Manage and administrate multiple concurrent Adopt implementation projects
• Manage project schedules, milestone tracking, ensuring customer projects are managed to agreed project target dates
• Assist and lead on client project meetings
• Assist with the management of Implementation team diaries
• Play a key role in monthly project reporting, driving revenue recognition and utilisation
• Effectively manage technical and non-technical project issues to resolution
• Escalate risks and issues internally to management and externally to the customer project management team
• Ensure customer satisfaction through the implementation process
• Ensure customer feedback is clearly captured and conveyed internally to enable ongoing improvement of products and services
• Maintain project documentation for live projects (project logs, plans, internal and client reports, presentations)
• Coordinate project work in-line with planned work and issues/actions arising from project review meetings
• Create and present regular project highlight reports to the Senior Project Manager
• Communicate project plans and timelines to the Implementation team
• Provide input into process and methodology improvement (from observation and feedback from client projects)

About you

We don’t think anyone is the finished article and love people who are keen to develop in their role. If you don’t think you tick all these boxes, don’t let that put you off applying - we’ve got a supportive environment and the tools and team in place to help our people succeed. You should join us if you fit these core competencies:

• Project Management: Remains calm under pressure. Delivers to agreed timeframes. Organised and possesses a high attention to detail. Possess strong interpersonal skills in order to get the best from the project team.

• Communication Skills: Ability to engage and appreciate the needs of different audiences. Communicates purposefully and able to address small – large sized groups. Enjoys being centre of attention and is keen to express ideas and engage with others.

• Planning and Organising: Values the need for procedures, careful planning and co-ordination. Is thorough, conscientious, and mindful of details.

• Customer Focus: Capacity to deal with customers in an engaging, professional, and courteous way.

• Interpersonal Skills: Has awareness of the way one comes across to others

• Attention to detail: Should be quick to spot errors and inconsistencies. Takes great care with tasks, values accuracy and follows procedures.

• Team Orientation: Should be receptive, tolerant, and willing to share

• Experience: Have experience of working in a technology based Professional Services environment – SaaS experience an advantage

What’s on offer?

• 25 days holiday

• A hybrid, flexible working model

• Every member of the team can celebrate the success of the business through share options

• Pension plan

• Enhanced maternity, paternity and adoption leave

• Health cash plan

• Annual pay review

• Discounted gym membership

• Cycle to work scheme

• Free breakfast every day when in the office

• Free onsite parking

• Free office fitness and mindfulness classes

• Monthly well-being sessions

• 24/7 mental health support and company paid counselling

• Monthly company events and parties