Project Manager - SaaS Implementation

Who are we:

Gloat helps organizations harness the hidden potential of their employees. And by matching people to internal projects, learning, and career opportunities, we enable employees to take charge of their careers.

As leaders rethink the modern workforce, we empower them to put employees and employers in the position to achieve anything. The world’s first internal talent marketplace is how we deliver on this promise. Our state-of-the-art AI platform provides mission-critical visibility, insight, and organizational agility.

By reinventing how work gets done, Gloat is disrupting the HR-Tech industry and enabling the most innovative enterprises to build future-ready workforces.

What our life looks like:

We are a fast-growing, dynamic startup with offices in Tel Aviv, New York, London, Singapore, and Melbourne, as well as a fleet of remote workers all around the globe. We value collaboration and innovative thinking, and we're always looking for bright, driven, and all-around awesome people to join the fun and grow with us (since we use our own product, every Gloater is highly incentivized to learn and evolve)

About the role (Overview):

The Senior Project Manager at Gloat leads our customers and internal teams and creates a foundation for our customer’s success. The goal of the Senior Project Manager is to deliver an exceptional experience to our customers during their implementation phase by delivering the highest level of quality in product knowledge as well as project management skills to both meet and exceed customer expectations and deliver business results.

We are looking for individuals who have a proven ability as well as a dedication to providing exceptional onboarding experiences to customers. After-sales handoff, you will own the relationship with Gloat customers, leading them through implementation until they launch, The ideal candidate has a track record of finding creative solutions, can use a standard methodology yet tailor it for specific customer situations and wants to apply these skills to deliver customer excellence.

• 5-7 years of experience in Customer Success with SaaS products, particularly with implementation projects
• Enjoys managing tactical execution as well as strategic consulting, and uses both to establish trust and rapport with customers
• Ability to lead discovery and understand customer needs, and to leverage product knowledge to provide solutions that meet those needs
• Proven ability to communicate, present to, and influence key stakeholders at all levels of the organization, including C level
• Advanced problem-solving skills and verbal and written communication skills
• Excellent listening, negotiation, and presentation abilities
• Understanding of the HR technology ecosystem (HRIS, HCM, ATS, LMS/LXP, etc) is preferred

• Own and deliver the successful customer onboarding experience for customers
• Take ownership of the client onboarding experience by strategizing/coordinating with the customer and internal stakeholders
• Work directly with customer’s project manager and executive team to understand their business needs, guiding them in strategic decision-making to maximize business impact
• Establish a high-trust relationship with your customers through both project management and product knowledge
• In non-Covid times, travel is expected to customer sites (approximately 1-2 a quarter) to lead multiple-day workshops or launch activities, speaking, presenting to, and facilitating discussions with stakeholders from their HR, IT, leadership, and more
• Establish project scope, plan, dependencies, and timelines for launch, incorporating the different work streams, e.g. change management, integrations, and project phases,
• Influence change within customers to drive adoption of best practices and successful implementation, deriving optimal value and utilization of the product
• Predict and forecast risk, and problem solve by working independently as well as collaboratively with internal and customer stakeholders
• Meet and exceed quarterly targets or other targets defined by the business
• Close to go live, lead the implementation handover to Customer Success and Support