Project Manager, Strategic Accounts

The Enterprise Implementation Services team serves as the central cog in the setup, configuration, training, and testing of the ServiceTitan platform for the largest and most influential businesses across the Home Services industry.

Our impact reverberates throughout the customer journey, directly correlating to the retention and expansion of these high-value customers. Each team member’s ability to develop strong relationships, identify and mitigate risk, drive feature adoption and deliver with consistent and effective communication enables the Enterprise Implementation Services team to achieve at a high level and provide immense value to our customers and the business. We care a great deal about our work, and are sustained by the difference it makes not just for the businesses we work with, but for the thousands of individuals and their families that our software impacts every day.

As a Project Manager, Strategic Accounts, you’ll oversee the onboarding experience for ServiceTitan’s largest customers, our strategic accounts (franchise operators). You’ll serve as the primary point of contact for corporate leadership during implementation, developing and executing on project plans to onboard all franchise locations to ServiceTitan.

The ideal candidate will be able to quickly develop relationships with customers, lead large teams with multiple stakeholders, clearly communicate deliverables and timelines to all parties, and be comfortable wearing many hats to meet changing customer and project needs.

What You’ll Do:

What You’ll Need:

Be Human With Us:

Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us.

What We Offer:

When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.