Project Manager DACH (German Speaking)

Be yourself at Protolabs 

Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification.  We are an equal opportunity employer, and we are committed to building a diverse team that feels they are valued in the workplace.  So do you feel you do not meet every single requirement but still intrigued? We encourage you to still apply!  You can help make our company even better.  We do not discriminate based on race, color, national origin, sexual orientation, gender, age, mental or physical ability, or any way you represent yourself.  We strongly believe diversity makes for more successful teams. 

Why Protolabs? 

We are the leaders in digital manufacturing.  We hire doers, makers, and creative thinkers who tackle our roles with an entrepreneurial spirit.  Our culture is centered around meaningful work that brings new and innovative products to market at unprecedented speeds.  We are a diverse team that comes from all walks of life and take pride in our team who is smart, genuine, humble, and passionate about what we do.  It’s our people who fuel our creativity and make our culture feel like home. 

Join us on our mission to transform the manufacturing industry. 

We are looking for an energetic and committed Project Manager to join our Customer Success team at our HQ in Amsterdam.  

In this role, you will work closely with the Sales team and their customers to ensure orders are sourced and fulfilled on-time and on-spec. This role involves monitoring ongoing orders, managing customer requests, building and maintaining customer relationships, meeting delivery deadlines, and resolving complex problems with multiple stakeholders. The Project Manager utilizes in-house software to manage customer inquiries and takes ownership of customer satisfaction throughout the production process.

You will be part of a team that puts people first and where teamwork, flexibility, and a work-life balance. Alongside working with clients, there are many opportunities to get involved in different projects, Tech Talks, and leisure activities.  

Sound good? Keep reading!

• Work closely with Sales team and customers: Collaborate with the Sales team and their customers during the quoting and production phase, providing support through post-delivery.
• Project coordination for key customer: Execute and oversee projects from start to completion for key customers, ensuring all phases run smoothly and deadlines are met.
• Handle new injection moulding orders: Manage simple injection moulding orders from order intake through the Design for Manufacturing (DFM) phase, tooling, and production, ensuring successful delivery of parts.
• Monitor ongoing orders: Respond in a timely fashion to inquiries from internal or external stakeholders in tandem with the production-facing team. Proactively reach out to customers to provide updates and keep them informed about the progress of their orders.
• Use in-house software for customer requests: Utilise our in-house software (Notion, Freshdesk, Hubspot) to manage all incoming requests from their customers. Handle customer inquiries, requests, and updates via email and phone, ensuring timely and accurate responses.
• Build and manage customer relationships and escalations: Build and manage dedicated relationships with customers by serving as a trusted contact, providing insight and experience throughout the production process. Serve as the primary contact for critical issues, managing escalations efficiently to maintain customer trust and satisfaction. Foster long-term relationships with strategic clients, ensuring ongoing support and alignment with customer needs.
• Customer issue resolution and technical expertise: Partner with the Quality Resolutions team to manage nonconformance issues and quality concerns, ensuring timely and fair resolutions. Develop a deep understanding of CNC machining, Sheet Metal fabrication, Injection Moulding, and 3D printing to address technical issues effectively.
• Follow and improve internal processes: Identify areas for process improvements and lead initiatives to streamline workflows between Sales, Logistics, Quality Control, Quality Resolution and Partner Support. Collaborate with cross-functional teams to drive continuous improvement and meet yearly departmental goals.
• Manage escalations and stakeholder relationships: Serve as the primary contact for critical issues, handling escalations efficiently and fostering long-term relationships with strategic clients.

• 1-2 years of experience in an engineering / manufacturing role, interfacing with customers
• (Under)graduate degree in Mechanical Engineering (or experience in the field of additive and subtractive manufacturing)
• Understanding of Protolabs’ core manufacturing technologies (CNC Machining, 3D printing, Sheet Metal, Injection Moulding)
• A desire to ensure our customers have the best possible experience when manufacturing parts through Protolabs
• Experience building and maintaining customer relationships
• Timeliness to meet strict delivery deadlines while managing a large number of different orders simultaneously
• Strong analytical skills and the ability to take ownership of and resolve complex problems with multiple stakeholders
• Fluent German and English language skills (verbal and written)
• Bonus: Any other language skills at professional level

• Part of our journey is clearly down to our amazing team, and we strongly believe in giving people a space to truly, authentically be themselves. We also believe that treating our employees well and sprinkling a great place to work with some nice perks can make work a little sweeter.
• Annual company bonus. We celebrate success together! Employees are not only rewarded for their achievements but also for contributing to the overall success of the business.
• Flexible and hybrid working arrangements! (we try to accommodate where it’s possible, so feel free to ask us more about this)
• Wellness and well-being with access to OpenUp psychologists
• Dog friendly office
• Daily Lunch and snacks are provided in the office; it's a moment for our teams to connect and recharge. Shared meals strengthen our bonds and fuel collaboration.
• We offer 4 learning and development days to be used for training or on volunteering, €650 to spend on learning courses, events, trainings, Access to our in-house LEARN platform with diverse courses, training, and workshops, In-house 3D Printing and much more!
• Monthly €15 voucher through Alleo with discounts on fitness, food stores, electronics and more
• Regular team events, socials and an annual regional team trip
• Follow us on Instagram to see what Life at Protolabs is all about!