Director, Operations

DescriptionThe role of the Director of Operations is to plan, execute, and finalize projects according to strict deadlines and within budget for the Department. This includes coordinating the efforts of team members in order to deliver projects according to plan. Interaction with leadership and management, data collection, monitoring, analysis of trends related to outcomes, improvement plans, and reporting are key processes.This is a hands-on position requiring strong communication skills, project management experience, and healthcare operations expertise. Qualified candidates must have the following characteristics: professionalism, initiative, enthusiasm, ability to take direction and work effectively on a team or individually, excellent analytical skills, and excellent writing and communication skills. Position requires some independent thinking and decision-making, with limited supervision.ESSENTIAL FUNCTIONS• Prepare summary documents and agendas for discussion for meetings.• Collaborate with Team Leads to charter new initiatives to operationalize objectives set by system.• Facilitate the definition of project scope, goals, and deliverables that support business goals in collaboration with senior management, and stakeholders.• Prepare and present system reporting measures and metrics.• Develop and manage reporting of improvement portfolio, milestone plans, financial outcome measurements, project timelines, and methods to ensure progress for each initiative using appropriate tools.• Organize, develop deliverables for, and attend weekly meetings with leadership and team leads and/or executives to gather information, communicate progress, and develop countermeasures regarding various initiatives.• Set and continually manage project expectations with team members and other stakeholders in a timely and clear manner.• Update various tracking and measurement tools, including benefit schedules, benefit calculation models, initiative charters, work plans, and milestones for each initiative.• Develop and analyze the content of status reports from the project team, troubleshooting any problem areas.• Constantly monitor and report on progress of the project to leadership; work with leadership to identify issues, risks, and further opportunities.• Analyze productivity and key performance trends and provide recommendations on improvement.• Proactively seek out opportunities and initiatives that fall under the purview of the PMO.• May have to travel to support certain projects or attend training sessions/seminars.• May need to make presentations or train co-workers/interns.• Present materials to physician and administration leadership.                                         QUALIFICATIONS• Bachelor's Degree in Health Information Management, Business, Healthcare Administration, or Management Information Systems from an Accredited College or University• 5 years of experience in a large, multi-functional health care or equivalent environment• 5 years of demonstrated experience with project management principles (preferred)• 5 years of demonstrated experience with current data analysis principles, methods, procedures, practices, tools, and techniques (preferred)• Experience with healthcare decision support and/or financial tools/databases• Experience at working both independently and in a team-oriented, collaborative environment• Clinical background or medical practice management (preferred)• Training in healthcare decision support tools/databases• Master's Degree in Healthcare, Business, or IT related field (preferred)• Upon hire: Project Management Professional (PMP) (preferred)• Clinical training/education (preferred)About ProvidenceAt Providence, our strength lies in Our Promise of “Know me, care for me, ease my way.” Working at our family of organizations means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at providence.jobs/benefits.About the TeamProvidence has been serving the Inland Northwest since 1886 when Mother Joseph and the Sisters of Providence founded Sacred Heart Medical Center. Today, Providence is the largest health care provider in Washington located in communities large and small across the state. In eastern Washington, Providence provides care throughout Spokane, Stevens and Walla Walla counties.Our award-winning and comprehensive medical centers are known for outstanding programs in cancer, cardiology, neurosciences, orthopedics, women's services, emergency and trauma care, pediatrics and neonatal intensive care. Our not-for-profit network also provides a full spectrum of care with leading-edge diagnostics and treatment, outpatient health centers, physician groups and clinics, numerous outreach programs, and hospice and home care.Providence is proud to be an Equal Opportunity Employer. We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. We believe diversity makes us stronger, so we are dedicated to shaping an inclusive workforce, learning from each other, and creating equal opportunities for advancement.Requsition ID: 316676Company: Providence JobsJob Category: General OperationsJob Function: OperationsJob Schedule: Full timeJob Shift: DayCareer Track: LeadershipDepartment: 3048 ADMINISTRATION WAMTAddress: WA Spokane 1313 N AtlanticWork Location: Prov Health Care Region-SpokaneWorkplace Type: HybridPay Range: $53.15 - $85.55The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.