Director Product Analytics

Providence is one of the largest not-for-profit health systems in the United States.

At Providence, we use our voice to advocate for vulnerable populations and health care reforms. We pursue innovative ways to transform health care by keeping people healthy, and making our services more convenient, accessible and affordable for all. In an increasingly uncertain world, we are committed to high-quality, compassionate health care for everyone—regardless of coverage or ability to pay. We help people and communities benefit from the best health care model for the future, today.

The Digital Innovation Group (DIG) at Providence is a small but mighty product development and incubation team.  We build next-gen tools that give patients convenient and easy access to health care anywhere, anytime. DIG is both a healthcare startup and a technology/product incubator. Our team gathers market data on effective solutions in the health care space and then builds out a product line with the latest and greatest technology. When market maturity hits, DIG enables the product to spin out as its own company. It is a unique mix of venture capitalists, digital strategists, marketing acumen, product development and engineering all in one group nestled inside one of the largest health systems. We set the pace for other health care organizations around the country on how to conceive, engineer and launch effective health care solutions.

 POSITION

Are you ready to embark on a transformative journey at the intersection of data-driven insights and healthcare innovation? We're on the lookout for a strategic partner to fill the pivotal role of Director of Product Analytics. As a key team member, you will play a crucial part in optimizing user engagement within our cutting-edge healthcare system. This is not just a job; it's a chance to shape the future of healthcare. Armed with your deep understanding of healthcare data, industry trends, and emerging technologies, you will position our healthcare system at the forefront of innovation. Your contributions will directly impact the patient experience, driving digital engagement to new heights.

In the Digital Innovation Group, we're not just shaping the future; we're defining it. As the Director of Product Analytics, you'll report directly to the VP of User Experience, operating at the nexus of advanced analytics, strategic thinking, and healthcare industry knowledge. We're not just looking for someone to fill a role; we're searching for a visionary who can transform complex data sets into clear, actionable insights. In this role, you won't just analyze data – you'll sculpt the future of healthcare engagement. Collaborating with cross-functional teams, you'll be the architect of insights that drive enhancements in our product's value proposition, boost user adoption and engagement, and elevate the effectiveness of our marketing strategies and campaigns.

RESPONSIBILITIES

Business Acumen:

• Set the strategy and roadmap for the analytics team, aligning with business needs across departments and the entire organization.
• Emphasize the importance of data by understanding that its value is measured by how frequently it informs actionable decisions.

Data Integrity, Accuracy, and Tagging Strategy:

• Collaborate with data engineers to establish a robust data pipeline and data warehouse infrastructure, ensuring seamless and accurate data accessibility for all departments.
• Develop and implement a governance plan for maintaining data quality and structure.
• Possess expertise in all aspects of data management, including data governance, data mastering, meta-data management, and data taxonomies.

Reporting:

• Own the end-to-end product analytics workflow, formatting success metrics and disseminating them across the organization.

Project/Team Management:

• Define and enhance the toolset, processes, and deliverables for all aspects of analytics.
• Demonstrate the ability to build a high-performing analytics team, either from scratch or by expanding an existing team.
• Act as a trusted resource and advisor to a diverse network of colleagues.

Develop and Attract Talent:

• Hire, mentor, and manage a skilled analytics team responsible for delivering consumer insights.
• Continuously enhance analytics capabilities, tools, processes, and best practices.
• Foster a challenging yet collaborative culture and build a talent pipeline to address skill gaps.

Deliver Results Through Teamwork:

• Provide strategic direction for the delivery of analytics deliverables.
• Shepherd the analytics process, make critical decisions, and track issues while adhering to project timelines and schedules.
• Offer a strategic and unifying vision for the analytics team, building credibility with technical professionals and influencing outcomes.

Illustrate Powerful and Effective Management:

• Exhibit strong leadership and change management skills.
• Partner with functional stakeholders across teams and the company globally.
• Develop and promote analytics standards, supporting the team in designing cohesive experiences.

QUALIFICATIONS

Required qualifications:

• Bachelor's Degree in Computer Science, Engineering, Computer Engineering, Mathematics, Information Systems, Information Science, Software Engineering, Software Development, or other related scientific or engineering fields. Or equivalent educ/experience
• 10 years of experience leading project teams to delivery of complex consumer-facing and/or enterprise software.

 Preferred qualifications:

• Master's Degree in Computer Science, Engineering, Computer Engineering, Mathematics, Information Systems, Information Science, Software Engineering, Software Development, or other related scientific or engineering fields. Or equivalent educ/experience

Pay Range: $86.83-$147.85 USD Hourly 

The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Check out our benefits page for more information about our Benefits and Rewards.