Job details

Service Desk Analyst

Company Description

TA Services has been the premier integrated solutions provider for Freight Brokerage, Managed Transportation, Warehouse and Fulfillment, and Cross Border Logistics needs since 1986.

Company culture is intentional here at TA Services and our core values help guide us in the cultivation of that culture. We know how important it is to join a company where you feel valued and are given opportunities for advancement. That is why we give everyone the tools and training to reach their full potential! If you think TA Services could be a home for you, take a look at our five core values to check if your values align with ours:

People First – Our people come first. We take pride in working together to create sustainable relationships.

Service– Service is at the core of what we do and who we are. We are honest in our approach, genuine in our care, and thoughtful in our execution.

Safety – Not silent nor second. Safety is engrained in our people, processes, and daily operations.

Results – We create value-driven solutions that deliver extraordinary results.

Innovation – Continuously adapting, we encourage great ideas to create solutions that matter.

Job Description

Pay: $50,000-$55,000

The Service Desk Analyst will triage, diagnose, and remediate a wide variety of technical issues for end users across all areas of TA Services. They will respond to requests for new equipment, end-point applications and other related services. They will research root cause and resolve technical problems with end point devices and applications. This person will work in collaboration with other areas in IT to resolve enterprise-level system and application issues effecting end-users/endpoints. Respond to emails, phone calls, requests or problems reported via the ticketing system and in-person requests for technical support. This candidate will also manage the inventory of P&S’ IT related equipment by tracking, documenting, and keeping an accurate count of on hand equipment as well as what is in the field. They will also manage relationships with a variety of vendors to purchase needed hardware and software for the company.

Essential Duties and Responsibilities, include but are not limited to:

Supports users/user groups on most aspects of user reported problems including software and hardware in a multiplatform environment.
Analyze, troubleshoot, diagnose, and repair hardware and software issues.
Assist in user management with Active Directory, Office365, Concur, Mitel and other platforms.
Will be required to assist with projects that are periodically assigned.
To triage a ticket fully until completion or needed escalation.
Participate in an on-call rotation to support after hour operations of the business.
The ability to travel if the need arises to support users at multiple locations.
Inventory and label company IT assets and document changes to them throughout their lifecycle.
Maintain asset documentation in a secure location that is accessible to appropriate IT personnel.
Document and control company software applications, licensing, and assist in tracking implementation of those licenses.
Prepare purchase requisitions for new hardware and software assets, including acquiring vendor quotes.
Purchase IT hardware and software assets, managing the approval and acquisition process.

Additional information

A successful Service Desk Analyst must consistently demonstrate the company’s Mission and Values. They must have good oral and written communication skills in order to effectively interact with customers, drivers and other team members in person and on the telephone. They must be customer service-oriented as well as team-oriented and must have good organizational skills. A successful Service Desk Analyst must be able to effectively manage multiple tasks simultaneously. Finally, they must be able to work a flexible schedule when needed to including weekends, evenings, and holidays.

This job is an hourly position with no guarantees for career progression. This does not mean that you will not be considered for other positions or opportunities.

Qualifications

Excellent verbal and written communication skills.
Proficient in using service desk tools, incident tracking systems, and remote support tools.
Exceptional analytical and problem-solving skills
Strong customer service skills.
Proven leadership skills
Education and Experience:
Bachelor's degree in computer science, information technology, or a related field. Relevant certifications (e.g., ITIL) are a plus.
3+ years in an IT Management role
3+ years of experience with various IT domains, including hardware, software networking, and operating systems.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Average salary estimate

$52500 / YEARLY (est.)

min

max

$50000K

$55000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Service Desk Analyst, PS Logistics

As a Service Desk Analyst at TA Services in Mansfield, TX, you’ll be at the heart of our IT operations, tackling a diverse array of technical challenges and ensuring our end users receive top-notch support. Your day will include triaging and diagnosing technical issues, responding to requests for new equipment and applications, and collaborating with various IT teams to pinpoint and resolve enterprise system problems. At TA Services, we’re all about putting people first and fostering a culture where everyone feels valued and empowered. You will not only assist users with troubleshooting software and hardware issues but also manage IT asset inventory to keep everything running smoothly. Your ability to communicate clearly and effectively is crucial since you’ll be interacting with customers and other team members both on the phone and in person. Being organized and handling multiple tasks simultaneously is key to thriving in this environment. We're looking for someone who takes pride in their work, can adapt to changing situations, and is eager to contribute to our culture that prioritizes safety, results, and innovation. Join us at TA Services, where you will have the tools and training necessary to grow in your role and potentially explore new opportunities throughout the organization!

Frequently Asked Questions (FAQs) for Service Desk Analyst Role at PS Logistics

What are the primary responsibilities of a Service Desk Analyst at TA Services?

At TA Services, the primary responsibilities of a Service Desk Analyst include triaging and diagnosing technical issues, managing requests for new equipment and applications, and collaborating with IT teams to resolve system problems. You'll respond to user-reported issues across hardware and software in a multiplatform environment, ensuring all service requests are effectively handled.