Public Safety Dispatcher

Position:

The Public Safety Officer is responsible for providing support to the Public Safety/Security department and Houston Methodist through security system monitoring and dispatch support functions. This position operates a variety of centralized computer systems to dispatch, coordinate and document security requests on a continuous basis. The Public Safety/Security Dispatcher position assists internal and external customers with service requests of routine and emergent natures. This position handles emergency situations requiring a high degree of reliability, accuracy, flexibility, critical thinking skills, and proper documentation in stressful situations. The Public Safety/Security Dispatcher position effectively communicates in a manner consistent with a customer service focus.

Requirements:

• Must be 18 years of age
• High School Diploma or Equivalent
• Five years of police or security related experience of which three years should be police, security or emergency dispatch experience
• Must be able to pass a pre-employment background check and drug screen
• Excellent interpersonal communication skills (written and oral)
• Ability to work independently with minimal supervision
• Proficient computer skills including but not limited to Microsoft Office applications (Word, Excel, Outlook)
• Ability to multi-task in a fast paced environment
• Ability to remain calm under pressure
• Valid Driver’s License with an excellent driving record.
• Must be authorized to work in Houston, TX without needing sponsorship.

Duties include but are not limited to:
·Providing excellent customer service to our clients and staff.
·Maintaining a professional work environment for all staff members.
·Responding quickly to client requests and concerns.
·Assisting in the resolution of customer issues.

Job Type: Part-time

Pay: $16.90 - $24.50 per hour

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Night shift
• On call
• Overnight shift
• Weekends as needed

Ability to commute/relocate:

• Houston, TX 77030: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Required)

Experience:

• Police: 3 years (Required)
• Security: 3 years (Preferred)
• emergency dispatch: 3 years (Required)

License/Certification:

• Driver's License (Preferred)

Work Location: In person