Senior Email Deliverability Manager

Important: This is a hybrid-role working at least 2 days per week in the office.

How You’ll Make an Impact

Epsilon is seeking a Senior Email Deliverability Manager to join our strong and steady Email team. You will support and improve deliverability processes, resulting in improved client satisfaction for one, if not many, of our high-value Automotive clients.

• Work together to win together: The Senior Email Deliverability Manager will report to the Senior Vice President, Digital Services. You will work closely alongside our internal teams of Email Deliverability, Email Development, and Project Management.
• Innovate with purpose: As part of the technical project management team, you will be responsible for driving solutions and services to address email channel deliverability challenges, managing and overseeing required processes, working with the Epsilon Deliverability Management team, developing new client-facing practices, and work with contacts at ISPs.

What You’ll Achieve

• Impact: You will be responsible for identifying emerging challenges and identifying, communicating, and overseeing the implementation of the appropriate email remedy. This is a matrix role and requires good interpersonal soft skills.
• Career Growth: If successful, the Senior Email Deliverability Manager may gain exposure to other clients where you can make the most impact. Also, you may have an opportunity to level up to a Director role helping to mentor more junior Email Deliverability Managers and hone your leadership skills.

Who You Are

• What you’ll bring with you:
  • Must be able to understand and manage the deliverability team’s day-to-day responsibilities:
    • On-boarding, testing, and execution strategies to maximize email delivery rates
    • Monitor Epsilon system, network, and campaign as well as ISP performance to identify early problems/trends
    • Oversee policy for standard deliverability procedures: Whitelisting, Feedback loops, escalations, blocking, absorption, SPAM filtering
    • Investigate, diagnose, and resolve deliverability and SPAM escalations
    • Oversee and manage third-party toolsets, vendors, and contracts supporting deliverability initiatives
  • Audit of technical sending practices:
    • Evaluate retry times, greylisting, concurrent connections, throughput, and mail delays
    • Examine sending implementation to examine for potential deliverability risks
  • Improve/automate process for warming new sending IPs & Domains: validate authentication, confirm fully qualified domain, validate all appropriate DNS parts
  • Monitor for new filtering technology/techniques at ISPs and provide periodic write-ups of the industry landscape to the team
  • Initiative – Assist ISP relations, by leveraging learnings from both ISPs and clients, to define deliverability platform features, services, and tools to enhance our deliverability offering
  • Problem Solving – Track overall deliverability metrics and take appropriate action on emerging issues in addition to reporting general learnings
  • Collaboration – Work with clients and client teams to discuss deliverability challenges and provide guidance. Work cross-functionally to establish processes and procedures that optimize deliverability.
  • Organization – Ability to manage time and resources and prioritize projects in a rapidly changing environment. Strong problem-solving skills - diagnosis, root-cause assessment, option evaluation, and resolution.
• Why you might stand out from other talent:
  • Bachelor’s Degree in a relevant field; Graduate degree in either a technical discipline or business administration
  • 5+ years of email deliverability management experience
  • Individual with prior experience in email deliverability operations. Required experience with an ESP, ISP, or email authentication vendor.
  • Demonstrate understanding of email, SMTP, MTAs, IP strategies, authentication technologies like DMARC, DKIM or SPF, reputation strategies, data hygiene, privacy, opt policies, anti-spam policies
  • Automotive Marketing Experience

Epsilon at Our CORE  

Epsilon is a global advertising and marketing technology company positioned at the center of Publicis Groupe. Our products accelerate our clients’ ability to harness the power of their first-party data to activate campaigns across channels and devices, with an unparalleled ability to prove outcomes.  For decades, we’ve been helping marketers from the world’s top brands personalize experiences for millions of people with our cutting-edge technology, solutions and services. Our best-in-class identity gives brands a clear, privacy-safe view of their customers, which they can use across our suite of digital media, retail media, messaging and loyalty solutions. We process 400+ billion consumer actions each day and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC.    

Epsilon has a core set of 5 values that define our culture and guide us to create value for our clients, our people and consumers. We are seeking candidates that align with our company values, demonstrate them and make them meaningful in their day-to-day work:  

• Act with integrity. We are transparent and have the courage to do the right thing. 
• Work together to win together. We believe collaboration is the catalyst that unlocks our full potential. 
• Innovate with purpose. We shape the market with big ideas that drive big outcomes. 
• Respect all voices. We embrace differences and foster a culture of connection and belonging. 
• Empower with accountability. We trust each other to own and deliver on common goals. 

Because You Matter 

As an Epsilon employee, you deserve perks and benefits that put you, your family and your finances first.  Our benefits encompass a wide range of offerings, including but not limited to the following:  

• Time to Recharge: Flexible time off (FTO), 14 paid holidays 
• Time to Recover: Paid sick time  
• Family Well-Being: Parental/new child leave, childcare & elder care assistance, adoption assistance  
• Extra Perks: Comprehensive health coverage, 401(k), tuition assistance, commuter benefits, professional development, employee recognition, charitable donation matching, health coaching and counseling  

Epsilon benefits are subject to eligibility requirements and other terms.  

Epsilon is an Equal Opportunity Employer.  Epsilon’s policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories. Epsilon will provide accommodations to applicants needing accommodations to complete the application process. Please reach out to LeaveofAbsence@epsilon.com to request an accommodation.

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