Description
We are seeking a Customer Service Agent to join our team. In this role, you will be responsible for providing support to our customers and helping them troubleshoot any issues they may be experiencing with their solar systems. You will play a critical role in ensuring our customers are satisfied with their solar systems and the services we provide.
Responsibilities:
Benefits:
We offer a comprehensive benefits package designed to support the well-being of our employees and their families. Our benefits include:
-Medical Insurance: We provide competitive medical insurance options, including various plans to meet your specific needs. Coverage includes preventive care, doctor visits, prescription medications, and more.
-Dental Insurance: Our dental options cover routine check-ups, cleanings, orthodontics, and procedures, helping you maintain your oral health.
-Vision Insurance: Our vision plan provides coverage for routine eye exams, lenses, frames, and contact lenses to keep your eyesight in top condition.
Additional benefits may include:
- Life Insurance, Voluntary STD/LTD, FSA/HSA, and other voluntary plans
- Paid Time Off (PTO)
- Employee Assistance Program (EAP)
We are committed to providing a benefits package that supports the health, financial stability, and work-life balance of our employees. Join our team and be part of a dynamic company committed to excellence in insulation installation and customer satisfaction!
Requirements
Experience in the solar or renewable energy field, preferred but not required
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Join our team as a Customer Service Agent at our company located in Medford, Oregon, and help make a difference in people's lives! In this engaging role, you will be the friendly voice on the other end of the line, assisting our customers with their solar system inquiries and troubleshooting any technical issues they may encounter. Your ability to communicate clearly and empathetically will be crucial as you navigate customer interactions via phone, email, or chat. You'll not only document these interactions in our CRM system but will also collaborate with our installation and maintenance teams, ensuring that customer concerns are resolved quickly and efficiently. We're driven to provide the best possible service, so your contributions to enhancing the customer experience will be greatly appreciated. And let’s not forget, we offer a comprehensive benefits package designed for your well-being, including medical, dental, and vision insurance, paid time off, and much more. If you’ve got a passion for customer service, love solar energy, or are keen to learn about the industry, we would love to hear from you. Come join us and be part of a dynamic company dedicated to customer satisfaction and continuous improvement!
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