Job details

IT Support Analyst

Pushpay is looking for an IT Support Analyst to provide technical support to end-users, maintain user productivity, and contribute to a positive technology-driven work environment.

Skills

Solid understanding of desktop operating systems
Strong understanding of common software applications
Basic knowledge of SaaS tooling and management
Basic understanding of network infrastructure concepts
Familiarity with hardware components and troubleshooting techniques
Strong problem-solving skills with a customer-focused approach
Excellent communication skills, both verbal and written
Detail-oriented, organized, and self-motivated
Team player with a positive attitude

Responsibilities

Provide first-level technical support to end-users remotely and in-person
Monitor and manage the IT ticketing system
Assist in software installation and configuration
Procure, setup, and deploy hardware devices
Assist in system administration and network support
Create and update technical documentation
Provide onboarding and offboarding support for employees
Ensure security compliance and IT asset management
Collaborate with IT team members

Benefits

100% employer-paid premiums for Medical HDHP Plan, Dental, and Vision for employee
401K match
12 paid Company Holidays
15 days PTO, to start, increases with tenure and seniority
Paid parental and adoption leave
And more...

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Pushpay Glassdoor Company Review

3.5